What are the responsibilities and job description for the Support Services Lead position at Berry Law Firm?
About Berry Law
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. Since 1965, Berry Law has been in it to win it. We are a Veteran-owned and led company with attorneys who bring over 240 years of combined experience.
We serve clients in all 50 states and have secured hundreds of millions of dollars in benefits for Veterans and their families. Our clients trust us to deliver results—and we do.
Position Overview
Berry Law is seeking a highly organized and mission-driven Support Services Lead to oversee mailroom operations, document handling, and internal support services.
This role is critical to ensuring timely, accurate communication and efficient workflow across the firm. The ideal candidate thrives in a fast-paced environment, demonstrates extreme ownership, and consistently delivers with precision and urgency.
Team members who succeed in this role embody our core values: commitment, integrity, accountability, warrior ethos, and leading by example.
Key Responsibilities
Mail & Distribution Operations
- Receive, sort, and distribute incoming mail and packages (USPS, FedEx, UPS, and hand-delivered items)
- Prepare and process outgoing mail, ensuring accuracy and timely dispatch
- Manage package tracking and delivery notifications
Document & Records Management
- Digitize incoming documents and manage electronic processing
- Operate and maintain document management systems
- Ensure compliance with records handling and confidentiality standards
Legal & Administrative Support
- Assist with copying, scanning, subpoenas, and court filings
- Support attorneys and legal teams with exhibits and trial materials
- Coordinate deliveries to courthouses, vendors, and internal teams
Operations & Organization
- Maintain a clean, organized, and fully stocked mailroom
- Track inventory and distribute office supplies as needed
- Maintain accurate records of mailroom and delivery activity
Leadership
- Oversee and support the Support Services Assistant
- Ensure service excellence for all internal stakeholders
Required Skills & Abilities
- Excellent verbal and written communication skills
- Strong organizational skills with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Proficiency in Microsoft Office and document management systems
- High level of professionalism and confidentiality
Essential Qualifications
- Military member, Veteran, spouse, dependent, or relative preferred
- Tip of the Spear mindset—relentless pursuit of excellence and justice for clients
- Tech savvy with the ability to quickly learn systems and manage digital workflows
- Positive, team-oriented attitude with a strong desire to grow
Physical Requirements
- Ability to lift and transport files, packages, and office materials
- Frequent standing, walking, and movement throughout the office
- Ability to operate office equipment such as scanners, copiers, and mail systems
Be Part of a Winning Team
- Awards & Recognition:
- Inc. 5000 Fastest-Growing Companies (6 years)
- Law Firm 500 (5 years)
- Department of Labor Hire Vets Award
- Secretary of Defense Pro-Patria Award
- Personalized Onboarding:
We invest in your success from day one - Incentives:
Weekly, quarterly, and annual awards, plus bonus opportunities - Culture:
Mission-driven, high-performance environment built on accountability and trust
Schedule & Benefits
Schedule: Monday – Friday, 40 hours per week
Benefits Include:
- Competitive compensation
- Generous PTO
- 401(k) with firm contribution
- Health, dental, and vision insurance
- Employee Assistance Program (EAP)
- Professional development opportunities
- Firm swag and team events
- Community involvement opportunities
Apply Today
If you are ready to take ownership, support a high-performing legal team, and contribute to a mission that matters, apply today and join Berry Law—in it to win it.
Berry Law is an equal opportunity employer.