Vacation Owner Services Representative

The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING.

We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.

We are seeking a Vacation Owners Services Representative to become an integral member of the VOS team, providing exceptional customer service to the Vacation Owners of Eastern Slope Inn & Attitash Mt. Village.

You will love working here if you:

• Do the right thing
• Like to be helpful
• Are friendly and fun
• Make hard things look easy

You'll love coming to work every day if you get, want, and have the capacity to:

• Support the Vacation Owners Services team for unit/owner relocations and special projects
• Handling of inbound and outbound calls from our Vacation Owners relating to all aspects of their ownership

You'll have success here if you value clear processes and feel qualified to do the following things:

Customer Service:

• Responsible for answering & responding to all owner questions via phone and email.
• Update records of Vacation Owner interactions and file documents, including RDP Electronic filing.
• Keep detailed records of Owner interactions in the Concord database and Communication Logs.
• Service Vacation Owners regarding ownership contracts, requests for unit transfers, requests for relinquishment of ownership. Provide direction to our Vacation Owners that wish to opt out and or counsel them in various ways to maintain and utilize the ownership.
• Schedule Vacation Owner appointments using Calendly, verbally or face to face.

Unit Relocation

• Assist with ownership/unit relocations including verbal and written correspondence, data verification and data entry. Includes document merging using Microsoft Office tools
• Contact Vacation Owners for inventory projects and Special Assessments

Miscellaneous

• Document filing and organizing files. Including document disposal as requested.
• Distribution of department mail, connecting with Administration Office.
• Administrative support for department manager as requested.

Knowledge & Skills

• Experience with Microsoft Office - Word, Excel, Access
• General understanding of Windows 10 computers and peripheral equipment
• Good problem-solving, analytical, and documentation skills
• Great written and verbal communication skills
• Ability to multi-task, be organized and prioritize tasks to meet deadlines
• Experienced in working in a fast-paced environment with multiple priorities and projects
• Must be able to lift 25 pounds
• High school or equivalent

We train our team to help them succeed, and everyone on our team helps with our success.

Our company runs on EOS purely (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you weekly or more, if needed
• Rewards and recognizes your performance

Benefits

• Competitive Compensation
• Health Insurance, including dental and vision insurance
• Generous Paid Time Off & Paid Holidays
• A company that Supports Work/Life Balance
• Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities.
• Support for Community Service
• Company & Department Celebrations (we throw the best company parties!)
• Mentorship programs; Career Development and Opportunities for Advancement
• 401(k) Matching
• Life, Accident, Critical Illness, and Short-term Disability insurance
• Paid Training and Tuition Reimbursement

For more information, please contact Amanda Greenwood, Manager Vacation Owner Services at 603- 356-6321 x 6904 or email her at amandag@berry-cos.com