Director of Housekeeping

The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING.

We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.

We are seeking an experienced Executive Housekeeping Manager to oversee 25 people in our housekeeping and laundry teams at Attitash Mt. Village, the 2nd largest lodging facility in NH.

You will love working here if you:

• Do the right thing
• Like to be helpful
• Are friendly and fun
• Make hard things look easy

You'll love coming to work every day if you get, want, and have the capacity to:

• Lead, manage and hold your team accountable.
• Ensure Housekeeping Processes are followed by all.
• Oversee room attendants, inspectors, and supervisors in providing the highest level of customer service and satisfaction daily.
• Communicate clearly, effectively and in a timely manner with guests, owners, homeowner associations, and other departments.
• Achieve established department goals for NPS (Net Promotor Score) room cleanliness and guest helpfulness.
• Achieve goals for housekeeping department profitability.
• Work closely with other managers to meet company goals.

You'll have success here if you value clear processes and feel qualified to do the following things:

• Motivate and empower you team by creating a positive work environment; recognizing efforts and fostering a culture of appreciation.
• Inspect the work of your team and hold your team members accountable.
• Provide career development opportunities for your team.
• Maintain training programs and safety procedures.
• Manage human resource aspects of the department: interview, hiring, onboarding, performance reviews and work schedules that minimize overtime hours.
• Monitor inventory and supplies for ordering and billing purposes.
• Negotiate volume pricing with suppliers.
• Provide a communication link between the room attendants and other departments.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you will be accountable to hit the following numbers each week:

• Guest review scores of 4.5 out of 5 or higher for room cleanliness
• Net Promotor Score (NPS) of 70 or greater
• Guest review score of 4.5 or higher for staff helpfulness
• 20% net operating profit annually
• 0 overtime hours

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.

Our company runs on EOS purely (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you weekly or more, if needed
• Rewards and recognizes your performance

Benefits

• Competitive Compensation
• Health Insurance, including dental and vision insurance
• Generous Paid Time Off & Paid Holidays
• A company that Supports Work/Life Balance
• Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities.
• Support for Community Service
• Company & Department Celebrations (we throw the best company parties!)
• Mentorship programs; Career Development and Opportunities for Advancement
• 401(k) Matching
• Life, Accident, Critical Illness, and Short-term Disability insurance
• Paid Training and Tuition Reimbursement

For more information, please contact Brenda Byron. Berry Companies Human Resources Administrator, at 603- 356-632 l x 6433 or email her at bbyron@berry-cos.com