What are the responsibilities and job description for the Customer Service Representative position at Berry Aviation, Inc.?
Purpose:
The Customer Service Representative (CSR) is the first contact a customer or client has with the company, whether by telephone or in person. This position must maintain excellent customer service skills and etiquette. All CSRs must be able to handle multi-line telephone systems, receive and dispatch service requests, monitor aircraft movements, provide concierge services, and maintain a warm, inviting environment for the customer. This is currently a part-time position.
Responsibilities:
- Answer phone calls and transfer to requested parties within the company.
- Monitor flights inbound to San Marcos Regional Airport.
- Maintain cleanliness and organization of the FBO, Courtesy Cars, and Rental Cars.
- Greet and interact with customers in a friendly and professional manner.
- Maintain and update customer accounts as necessary.
- Communicate via Microsoft Office programs within the company and with customers.
- Log and monitor requests for services from customers via phone, email, in-person, and ASRI radio
- Dispatch Line Service Techs to fuel, park, and tow aircraft and provide other services to aircraft and customers.
- Take payment information, process customer payments, and assist customers with billing questions.
- Provide concierge services for customers (rental car, hotel, catering reservations, etc.).
- Maintain and complete applicable paperwork on a daily and weekly basis.
- Other duties as assigned by the Customer Service Manager or FBO Manager.
Qualifications:
Required:
- Valid drivers license
- Exceptional interpersonal and communication skills
Preferred:
- Experience in customer service
- Must possess computer knowledge in Microsoft Word and Excel
Physical Requirements:
- Must be able to lift 50lbs
Environmental Requirements
- Must have high situational awareness
Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.
All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.
For additional information:
Click here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to view the EEO is the Law poster.
Click here:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf to view the EEO is the Law supplemental poster.