What are the responsibilities and job description for the Customer Service Representative position at Alvies?
Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives.
This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus. (put it on your resume!)
This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.
WHO YOU ARE:
Our ideal candidate will have:
- Experience with Shopify is a huge plus!
- A friendly demeanor and positive attitude bordering on the annoying
- An outgoing personality and comfortable speaking with people from around the country.
- Previous experience in the footwear industry
- A determination to WOW customers with every interaction is a must.
- Basic computer skills
- Strong work ethic
- A heart for leather boots and flip-flops
WHAT YOU’LL DO:
- Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
- Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
- Work with our team to quickly resolve customer issues.
Salary : $16 - $19