Customer Services Audio/Video Specialist

GENERAL SUMMARY:

• Supports various County IP Video Systems, supports third-party applications, installs PC software and new systems; troubleshoots customers' problems; repairs and maintains computer equipment peripheral devices.

DUTIES:

• Provides technical support for IP audio/video systems and third-party applications, serving as the primary point of contact for installation, maintenance, and troubleshooting.
• Diagnoses and resolves issues related to IP audio/video equipment and supported technologies throughout the County.
• Collaborates with vendors, Information Systems personnel, and County staff to ensure system reliability and optimal performance.
• Installs and configures PC software, hardware, and new systems in accordance with County standards.
• Installs, troubleshoots, diagnoses, and repairs PCs, network-connected devices, and other Information Systems-supported equipment.
• Responds to service requests and trouble tickets submitted through the County Help Desk system, documenting work performed and maintaining accurate service records.
• Performs preventive maintenance, orders replacement parts, and recommends the purchase of hardware and components to support system operations.
• Provides end-user guidance and training following the installation of PCs, network-connected devices, and other supported equipment.
• Maintains a clean, organized, and safe work environment.
• Carries a cell phone and is available to respond to after-hours service calls on a call-in basis.
• Assists the Customer Service Manager by providing recommendations related to the planning, installation, maintenance, and lifecycle management of technology equipment and systems.
• Completes special projects and assignments as requested by Customer Service Manager and/or Director of Information Systems.
• This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Computer Science, Information Systems, or related field; OR
• Associate degree in Computer Science, Information Systems, or related field and one year of full-time experience in information technology, database management, application management, or Audio/Video Systems support; OR
• High school diploma or equivalent and two years of full-time experience in information technology, database management, application management, or Audio/Video Systems support.

SPECIAL REQUIREMENTS:

• Must possess and maintain a valid vehicle operator’s license with access to a reliable vehicle throughout the course of employment.
• A pre-employment physical, drug screening, background check, and fingerprinting are required.
• Employee may not have any felony convictions.
• Must possess the physical dexterity and hand-eye coordination necessary to perform essential job functions, including lifting and carrying 20 or more pounds, bending, stooping, and standing for extended periods.
• May be required to respond to call-ins during off-duty hours.
• Employee will carry a cell phone and be available to respond to emergencies or service needs on a 24-hour basis.
• Occasional off-site travel may be required.

REQUIRED KNOWLEDGE AND SKILLS:

• Proficient in standard office software applications, including email, word processing, and spreadsheet programs.
• Basic understanding of network wiring.
• Strong communication, interpersonal and customer service skills.

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If you prefer not to apply online, you may download a Berrien County Job Application and send it to our Personnel Department via email, fax, mail or in person. A Berrien County job application must be submitted in order to be considered for employment.

Submit by Email
Fax: (269) 983-5788
Address: Berrien County Administration Building, Personnel Department, 701 Main St., St. Joseph, MI 49085