What are the responsibilities and job description for the CSR - Customer Service Representative position at Berrett Pest Control?
Job Description
Customer Service
Berrett Pest Control – Garland, TX
Job Description:
Seasonal Customer Service Full Time Positions Available.
Develop and maintain excellent relations with new and existing customers resulting in
increased levels of customer service. This is to be achieved through proactive communication with our customers who contact us for service issues related to their account.
Responsibilities:
- Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs
- Identify opportunities to create loyal customers.
- Taking inbound calls for current customers and fulfilling their expectation on every call
- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.
- Scheduling service calls appropriately and as mandated by management
- Report regularly to customer service manager on all activities relating to the role.
Skills and Experience:
- Must have at least 3 years of verified customer service experience in a call center environment.
- Confident and enthusiastic.
- Experienced in a general office, customer service or sales role.
- Excellent verbal and written communication skills.
- Excellent telephone skills and etiquette.
- Attention to detail and accuracy.
- Ability to multi-task in a fast-paced environment.
- Pro-active approach to process improvement.
- An understanding of pest control a plus.
- Knowledge of “Pest Routes” software a plus.
- An understanding of service contracts a plus.
- Familiarity with routing/scheduling software a plus.
- An understanding of price points when negotiating a plus.
Education:
Some College Preferred but not mandatory.
Job Types: Full-time, Seasonal
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call Center Customer Service: 3 years (Required)
Work Location: Hybrid remote in Garland, TX 75042
Salary : $13 - $16