Intake Center Agent

Job Type: Temp-to-perm (60-90 days, convert to perm if successful).

Job Title: Intake Center Agent

Location: 100% Remote - candidates from the PST and MST time zones

Work Schedule - Mon thru Fri - 8a to 4p PST

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Overview

Are you passionate about helping others and providing exceptional service? A leading law firm in mass tort and class-action litigation, is seeking dedicated Intake Center Agents to join our team.

As an Intake Center Agent, you’ll be the first point of contact for potential clients, delivering a welcoming and supportive experience. This role offers growth opportunities to advance into leadership positions or explore new roles within the firm. If you’re detail-oriented, compassionate, and thrive in a fast-paced environment, we’d love to hear from you.

Client Interaction

• Answer inbound calls and address client inquiries with empathy and professionalism.
• Make outbound calls to follow up on potential client leads, ensuring prompt and accurate responses.
• Prioritize inbound calls and new intakes, adhering to protocols for timely and effective service.
  
  

Information Gathering & Documentation

• Collect detailed information from clients, following specific intake guidelines.
• Accurately document call details, including client needs and relevant information, in the system.
• Ensure thorough and precise data entry to support the legal intake process.
  
  

Support & Service Quality

• Provide clients with a positive and informative experience, addressing any questions or concerns.
• Communicate important information about our services and assist clients in understanding the process.
• Respond to client feedback and requests with a commitment to maintaining high satisfaction levels.
  
  

Adherence To Protocols

• Follow all call scripts and protocols for consistency and quality.
• Work with the leadership team to improve call handling techniques and continuously enhance service.
  
  

Qualifications

• Associate or bachelor’s degree preferred, High school diploma or equivalent required
• College grads preferred; strong communicators adept in sensitive situations.
• Go-getter, growth-oriented, ambitious, with leadership potential.
• Interest in the legal field is a plus
• Call center or customer service experience is preferred but not mandatory.
• Reliable transportation
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced, high-volume environment.
• Basic knowledge of legal terminology is a plus, but not required.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office and case management software (Salesforce) preferred.
  
  

DETAILS AT A GLANCE

JOB TITLE: Intake Center Agent

TIME COMMITMENT: 35 hours a week - workdays will vary

HOURS: various shifts - 8a to 4p, 11a to 7p, or 4p to 12a

JOB TYPE: Temporary to Permanent

LOCATION: Cherry Hill, NJ (100% onsite)

ASSOCIATED LOCATION: n/a

SALARY: $20/hour

START DATE: ASAP

APPLICATION DEADLINE: N/A

BNA RECRUITER: Thomas S. Taubes

HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.

Please make sure to reference the job title and the BNA Recruiter Name.

This role is a TEMPORARY TO PERMANENT position through BNA. You would be employed and paid by our company and working directly with the client.