What are the responsibilities and job description for the Inside Sales Specialist position at Berman Health Club?
Who We Are Looking For:
We are looking for a full-time inside sales specialist to join our team! In this role you’ll be following-up on the leads coming into our office to schedule appointments, field questions, follow-up on inquiries, send out information packages and assist in maintaining the integrity of the company’s database. The primary outcome of your role is to secure at least 20-25 qualified appointments per month.
This position offers a solid base salary plus bonus and commission taking your salary beyond $50,000.
About Us:
We are a rapidly growing Physical Therapy practice in Naples, FL. Much of that growth has happened because of the incredible team and culture that has been created at Berman Physical Therapy by the staff. This has allowed us to create a place that staff love to come to work to learn and grow – and a place that our patients look forward to coming back to time and time again.
Our website address is www.bermanpt.com. We encourage you to take a look and learn more about us there.
TOP 3 RESULTS FOR THE POSITION:
- To PERSONALLY produce and schedule a minimum of 4-5 qualified appointments per week with our Physical Therapists (20-24 per month minimum).
- To maintain 100% accuracy in the company’s database.
- To meticulously follow the company’s inside sales process, which includes tracking and reporting key metrics, updating records appropriately, following scripts, etc.
The Tasks:
- To follow-up on leads that have come in using the company’s lead follow-up process to qualify them, update their information in the CRM and ultimately schedule a consult a consult where appropriate.
- To make 20-40 outbound calls per day to follow-up on various marketing campaigns we’ve sent to prospects to schedule a consultation and/or call on leads that have been generated to schedule a consultation.
- To call and confirm consultation appointments to reduce no-shows.
- To assist in scheduling clients who request to reschedule or cancel or who no-show for their appointment (consult).
- To prepare and send the company’s “Shock and Awe” materials to prospects that have booked a new consultation.
- To update all records in the company’s CRM with accurate and complete information. This will include keeping good records of conversations, updating the status of leads accurately, etc. NOTE: Tracking requirements may change based on the list used, offer made, changes to the follow-up process, etc.
- To use the companies database and other resources to find prospects and set appointments for outside community events.
- To assist in any manner possible the staffing of outside events; this may include working the product table or the registration desk, customer service and assisting in the production of the event.
- To be a careful understudy and learn all products, price points and promotions so you can assist in closing sales.
Skills This Position Requires:
- Extreme attention to detail and being highly organized. In this role, making sure all fields are updated correctly in the database is critical.
- Excellent project and time management skills.
- Ability to work to meet deadlines, (often) under pressure.
- Excellent verbal and written communication skills.
- Ability to use Google Docs, Microsoft Office and willingness to learn our CRM and Practice Management systems.
What You Will Also Need:
- Have at least one year experience in a successful inside sales position
- Is extremely detail oriented and appreciates people who take an organized, systematic approach to achieving success.
- Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
- Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
- Enjoys having conversations with (and helping) small business owners.
- Loves building relationships with people and providing a true “WOW” experience.
- Desires a position that will offer upward earning and career advancement.
Compensation:
- Competitive base salary of $15 per hour/$31,200 annually
- Bonus/Commission Structure that will take annualized pay well past $50,000
- 10 Days paid vacation in your first year!
Salary : $31,200 - $50,000