What are the responsibilities and job description for the Help Desk I Specialist position at Berlin-Wheeler, Inc.?
Be the person who makes someone's day easier.
Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for a dependable, people-focused Help Desk I Specialist to join our IT team and provide first-level technical support to employees and users across the organization.
This is a great opportunity for someone looking to grow their career in IT while gaining hands-on experience with hardware, software, troubleshooting, and customer support in a fast-paced environment.
What You'll Do
If you enjoy technology, helping people, and solving problems, we'd love to hear from you. Whether you're starting your IT career or looking to grow your skills, this role offers the opportunity to make an impact while building valuable experience.
Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for a dependable, people-focused Help Desk I Specialist to join our IT team and provide first-level technical support to employees and users across the organization.
This is a great opportunity for someone looking to grow their career in IT while gaining hands-on experience with hardware, software, troubleshooting, and customer support in a fast-paced environment.
What You'll Do
- Provide first-level technical support by phone, email, chat, and ticketing systems
- Troubleshoot common hardware, software, password, printer, and connectivity issues
- Assist users with Microsoft Office, email, VPN access, and system navigation
- Set up and configure computers, monitors, peripherals, and user accounts
- Escalate advanced technical issues to higher-level IT staff when needed
- Document issues, resolutions, and support activity accurately in the ticketing system
- Deliver friendly, professional customer service with patience and urgency
- Help maintain technology inventory and equipment organization
- Support both onsite and remote employees as needed
- Strong communication and customer service skills
- Basic understanding of computer systems, networking, and troubleshooting
- Ability to stay organized and manage multiple requests at once
- Positive attitude with a willingness to learn and grow
- Ability to explain technical information in simple, easy-to-understand terms
- Reliable attendance and strong problem-solving skills
- Previous help desk, technical support, customer service, or IT experience is a plus
- Certifications such as A , Google IT Support, or similar are helpful but not required
- Opportunity to build a long-term career in Information Technology
- Supportive team environment with hands-on training
- Variety in your day - no two problems are ever the same
- Meaningful work helping employees stay connected and productive
- Stable organization that values teamwork and reliability
- High school diploma or equivalent required
- Associate degree in Information Technology or related field preferred
- 1 year of technical support or customer service experience preferred
- Full-time position
- Day shift with occasional after-hours support as needed
If you enjoy technology, helping people, and solving problems, we'd love to hear from you. Whether you're starting your IT career or looking to grow your skills, this role offers the opportunity to make an impact while building valuable experience.