What are the responsibilities and job description for the Sales Support Specialist position at Berkshire Systems Group, Inc?
Description
Who We Are:
As a 2022, 2023, 2024 & 2025 Best Places to Work in PA business with a 40 year reputation as one of the most trusted systems integration companies in the industry, Berkshire Systems Group, Inc. continually expands our expertise in state-of-the-art fire safety, security, and communications solutions for commercial, industrial, and government entities.
Job Description: Brief Summary
The Sales Support Specialist provides sole support to sales team by performing a number of administrative tasks. This position requires technical knowledge needed to assist sales team with customer account management and producing technical proposals for Fire Alarm, Security, Access Control, Video Surveillance, A/V and Communications Systems.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Create and maintain We Opportunity CRM Reports, Tables and Proposal Schedules including distributing a weekly Bid List of all jobs that are out for bid to all Application Specialists so they know who is bidding the job
- Coordinate the assignment of bid jobs with Sales Manager
- Gather Lead Follow up information from Application Specialist and Update CRM Software
- Update status of Proposals in CRM Software
- Sales Lead Administration
- Collect Sales Leads from the field
- Monitor their progress
- Report sales leads to the Accounting Department
- Search Dodge Report for jobs that are in the Design Phase
- a) Assign Jobs in design phase to Application Specialist for follow up with Engineer
- Compile list for each individual Application Specialist of jobs in the design phase.
- When work load demands extra assistance work with the Application Specialist with Design in:
- Fire Alarm
- Security
- Video Surveillance
- Card Access
- Sound Systems
- Requires base knowledge of CAD and Bluebeam
- Help do take-offs for all applicable systems for any bid job when take-offs are backed up.
- Assist Application Specialists with any risers that may need to be completed for Electrical Contractors or Engineers.
- Update and administrate BSGI Website, including optimizing, monitoring and report on SEO.
- Social Media Marketing – Monitor BSGI social media presence.
- Start Eblast Campaign
- Maintain Customer Email database
- WeSuite Estimating Software Liaison and Maintenance – work directly with Software Developer.
- COSTARS and PA State Contract Administrative Assistant in maintaining our status with public contracts that BSGI is currently on during times of contract renewal.
- Work in a constant state of alertness and in a safe manner.
- In-person attendance is required.
- Other duties as assigned.
Requirements
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or abilities required.
- Associate degree in Marketing, Business Administration or Engineering Technology
- Bachelor degree in Marketing, Business Administration, or Engineering is preferred.
- Proficient with MS Office, Google
- Familiarity with Sedona software preferred
- Valid driver’s license with minimal traffic violations is required
- Basic knowledge of CAD and/or BlueBeam is required
Competencies:
- Strong problem-solving skills
- Intermediate level of proficiency in Excel
- Understanding of Fire Alarm/Security Programs
- Ability to review drawings – electrical, mechanical – Fire protection, Architectural & Telecom
- Basic understanding of wiring architecture for systems
At Berkshire Systems Group, Inc., we are committed to our Behavioral Standards which provides an environment of mutual respect and is the basis for providing equal employment opportunities available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by municipal/state/federal law. Berkshire Systems Group, Inc. celebrates and supports the diversity among our teammates and believes it contributes to our success as a company.