What are the responsibilities and job description for the Senior Claims Operations Associate - Temporary position at Berkley?
Company Details:
Berkley Select delivers professional liability insurance solutions to individuals, businesses, professional services firms, and nonprofit organizations.
As a Berkley company, Berkley Select is staffed with a team of experts with a specific focus on Professional Liability.
Berkley Select is a Berkley Company. W. R. Berkley, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).
Responsibilities:
Advanced Claims Support & Complex Work Handling
Berkley Select delivers professional liability insurance solutions to individuals, businesses, professional services firms, and nonprofit organizations.
As a Berkley company, Berkley Select is staffed with a team of experts with a specific focus on Professional Liability.
Berkley Select utilizes individual risk underwriting, loss control, and claims practices to provide superior products and services to its customers.
Berkley Select is a Berkley Company. W. R. Berkley, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).
Responsibilities:
Berkley Select Claims Operations is evolving under the Operations 2.0 strategy to increase efficiency, scalability, and consistency through process redesign, automation, and offshore transition. The Senior Claims Operations Associate plays a critical role in supporting this transformation while maintaining high-quality claims support and service delivery.
This role fills key gaps during the transition period by:
- Taking on more complex claim support activities
- Serving as a right-hand operational resource to the Operations Manager
- Supporting process stabilization, automation readiness, and offshore enablement
The role is designed to evolve as automation matures, shifting from execution-heavy support to higher-value operational oversight and complexity management.
Advanced Claims Support & Complex Work Handling
- Perform and oversee complex claim support tasks requiring judgment, prioritization, and coordination with Claims professionals.
- Serve as escalation support for non-standard, exception-based, or time-sensitive claim issues.
- Ensure work is completed accurately, timely, and in alignment with established procedures and service standards.
Operations 2.0 Enablement & Process Transition
- Support the transition of claim support activities to automation and offshore partners.
- Assist in documenting workflows, identifying exceptions, and defining transition and handoff criteria.
- Provide practical feedback on process gaps, failure points, and operational readiness during transformation efforts.
Offshore Transition & Onshore Oversight
- Act as an onshore subject matter resource supporting offshore teams during knowledge transfer and stabilization.
- Assist with training materials, job aids, and workflow clarifications.
- Monitor early performance and quality trends; escalate risks or issues as appropriate.
Right-Hand Support to Operations Manager
- Partner closely with the Operations Manager to support daily operational oversight and issue triage.
- Assist with workload coordination, prioritization, and follow-up on operational actions.
- Support reporting, tracking, and execution of operational initiatives.
- Serve as a trusted delegate for coordination across Claims, Operations, and support partners.
Quality, Controls & Continuous Improvement
- Help ensure claim support activities remain compliant with internal controls and audit expectations.
- Identify opportunities to improve consistency, reduce rework, and strengthen operational handoffs.
- Participate in continuous improvement efforts aligned with Operations 2.0 objectives.
Future-State Contribution
As automation and offshore capabilities mature, this role will increasingly focus on:
- Complex, judgment-based claim support and exception handling
- Quality stabilization across automated and offshore workflows
- Identifying opportunities for further process optimization
- Providing operational insight to leadership on transition effectiveness and residual risk
Educational Requirement
High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.
Required
- 5 years of experience in claims support, claims operations, insurance operations, or a related operational role.
- Proven experience working in a production-oriented environment with volume, deadlines, and quality expectations.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Demonstrated ability to operate effectively in a structured, corporate environment.
Preferred
- Direct experience in insurance or claims operations.
- Corporate experience within a regulated or highly governed environment.
- Experience supporting operational transitions, automation initiatives, or offshore delivery models.
- Candidates with transferable operational skills (e.g., from financial services, healthcare operations, or shared services environments) will be considered, with a preference for individuals who have worked in structured, metrics-driven production settings.
- Experience partnering closely with operations leadership or acting in a lead/support capacity.
Soft Skills & Behavioral Competencies
- Operational Judgment: Understands how decisions impact customers, claims outcomes, and downstream processes.
- Adaptability: Comfortable operating in a changing, production-oriented environment.
- Influence Without Authority: Supports peers and offshore partners through expertise and credibility.
- Problem Solving: Identifies issues early and apply practical, risk-aware solutions.
- Clear Communication: Communicates expectations, issues, and process updates effectively.
- Ownership Mindset: Takes accountability for outcomes, not just assigned tasks.
- Partnership Orientation: Builds strong working relationships with Claims professionals and Operations leadership.
Salary : $38