What are the responsibilities and job description for the AVP, Policy and Billing Product Management position at Berkley Technology Services?
Company Details
Company URL: https://www.berkleytechnologyservices.com/
Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the “ What’s Next ” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who genuinely care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure.
Responsibilities
The AVP, Policy and Billing Product Management will lead the strategic direction, development, and execution of policy administration and billing solutions across the commercial insurance portfolio. This leader will oversee a team of 10–15 product managers and analysts, ensuring alignment with business goals, regulatory compliance, and customer experience excellence. The role demands deep domain expertise in commercial insurance processes & operations, strong leadership capabilities, and a proven track record in enterprise-scale system transformation.
Strategic Leadership
Company URL: https://www.berkleytechnologyservices.com/
Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the “ What’s Next ” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who genuinely care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure.
Responsibilities
The AVP, Policy and Billing Product Management will lead the strategic direction, development, and execution of policy administration and billing solutions across the commercial insurance portfolio. This leader will oversee a team of 10–15 product managers and analysts, ensuring alignment with business goals, regulatory compliance, and customer experience excellence. The role demands deep domain expertise in commercial insurance processes & operations, strong leadership capabilities, and a proven track record in enterprise-scale system transformation.
Strategic Leadership
- Define and execute the product vision and roadmap for policy administration and billing platforms.
- Align product strategy with underwriting, claims, finance, and IT to support growth, profitability, and operational efficiency.
- Champion modernization initiatives including digital transformation, automation, and AI integration.
- Lead, mentor, and develop a high-performing team of product managers and analysts.
- Establish clear goals, performance metrics, and career development plans.
- Foster a collaborative, accountable, and innovative team culture.
- Own end-to-end lifecycle of policy and billing products including ideation, prioritization, development, launch, and optimization.
- Drive backlog grooming, sprint planning, and release management in partnership with Agile delivery teams.
- Ensure products meet business requirements, user needs, and compliance standards.
- Serve as the primary liaison between business units, technology teams, and external vendors.
- Facilitate cross-functional collaboration to gather requirements, resolve issues, and deliver integrated solutions.
- Communicate product strategy, progress, and outcomes to executive leadership.
- Demonstrate strong negotiation and influencing skills to align diverse stakeholder interests, secure resources, and drive consensus across competing priorities.
- Monitor and improve product performance using KPIs such as billing accuracy, policy issuance speed, and system uptime.
- Oversee vendor relationships and third-party integrations related to policy and billing systems.
- Ensure adherence to regulatory and audit requirements across all product initiatives.
- Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
- Minimum 10 years of experience in commercial insurance product management (not insurance product, but technology product such as Guidewire), with at least 5 years in a leadership role.
- Proven success managing large teams and complex product portfolios.
- Strong Guidewire implementation experience and deployment across PolicyCenter and BillingCenter.
- Led at least one large-scale, multi-year policy system transformation program, preferably involving legacy system replacement or modernization.
- Deep understanding of policy administration and billing systems (e.g., Guidewire, Duck Creek).
- Strong analytical and problem-solving skills; data-driven decision maker.
- Exceptional negotiation and influencing skills, with the ability to drive alignment and decision-making across senior stakeholders.
- Excellent communication, collaboration, and stakeholder management abilities.
- Familiarity with Agile methodologies and product management tools (e.g., Jira, Aha!).