Move Coordinator

Description

Berger Moving & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines’ largest agent with 18 locations throughout the U.S.

We are seeking a MOVE COORDINATOR to join our team in Roseville, Minnesota. Our Move Coordinator is our customer’s advocate. They provide service support to our corporate account customers relocating for their company. This individual works closely with our transferring customer, to schedule and organize all aspects of their move. They interact closely with several service areas within the Berger organization including Operations, Claims, Billing, and other various departments. They also work closely with our vendor network to ensure all required services are authorized and scheduled.

Responsibilities for our Coordinator include but are not limited to:

• Act as the Transferee’s main point of contact for coordination & movement of household goods;
• Communicate with customers to coordinate move and ensure the highest level of customer service and satisfaction;
• Oversee all assigned corporate moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with suppliers from point of shipment acceptance to delivery;
• Receive survey results and verifies all quoted services are in accordance with account policies;
• Provide estimates to our accounts based upon survey of goods to be moved;
• Work directly with agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all Third Party service providers to ensure timely communication of transferee requested order fulfillment and change management;
• Identify policy expectations and works with the account for authorizations and other move details;
• Assist with providing proper paperwork to ensure timely billing to client;
• Other duties as assigned by management.
  
  

The successful candidate for this position will share the following knowledge, skills and abilities:

• High School Diploma or Equivalent (required);
• Minimum of 1 year customer service experience is required;
• Strong Customer Service and Interpersonal skills;
• Excellent communication skills (both written and verbal);
• Strong organizational skills, including maintaining an organized work space and have the ability to complete tasks according to schedule;
• Tenacious attention to detail;
• Ability to handle heavy phone work;
• Must be able to demonstrate previous successful experience with Microsoft Suite (Word, Excel and Outlook);
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc).;
• Basic math skills including addition, subtraction, multiplication, division, percentages and fractions.
  
  

Along With The Opportunity To Be An Agent Of Change And Make Your Own Mark At a Great Company With a Unique Culture, We Can We Offer You

• Competitive Pay;
• Medical, Dental & Vision Benefits;
• 401K;
• Paid Time Off (begin accruing your very first day of employment);
• Employee Discounts with Verizon, Sketchers and more!
  
  

Berger Moving & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Salary Description

$21/hr