Fire and Ambulance Dispatcher – County of Bergen Department of Public Safety, Division of Public Safety Operations

Under direction, works with a group of employees in a centralized communications center who are engaged in receiving and recording emergency calls for fire and ambulance services, and supervises the transmitting of alarms to appropriate personnel and the dispatching of needed equipment and personnel to proper locations, and operates a variety of communications equipment; does related work.

Job Responsibilities: (may include but not limited to)

• Coordinates, and participates in the work of the communications unit.
• Schedules work hours for personnel.
• Gives advice and assistance to subordinates whenever unusual or difficult problems arise.
• Prepares periodic reports on the operations of the unit.
• Participates in the training of personnel assigned to the unit.
• Receives telephone complaints and requests for fire and other emergency assistance from the public.
• Ascertains proper addresses and information from caller and immediately determines the nature of the call, and initiates action by relaying messages and dispatching fire and/or other emergency vehicles in response to the complaint or request for assistance.
• Receives and transmits fire alarms.
• Broadcasts instructions to firefighting units and other personnel.
• Relays instructions or questions from remote units.
• Records calls broadcasted and complaints received.
• May relay emergency calls and messages to police, ambulance, or other emergency units.
• Receives and files messages received.
• Receives and records calls for ambulance service.
• Contacts appropriate emergency personnel to respond to ambulance calls.
• Dispatches ambulance drivers to desired locations.
• Operates radio system used to contact ambulance drivers enroute.
• Maintains records of ambulance calls noting time, place, and special circumstances of the calls.
• Operates telephone switchboards, radio transmitters, receivers, recorders, close circuit camera, video systems, computer terminals, and other telecommunication equipment to receive and communicate information with emergency equipment and personnel.
• Prepares and maintains a variety of records and files on the activities of the unit.
• Inspects and may make minor repairs and adjustments to communication and other equipment used.
• Maintains an assuring and calming attitude during periods of stress and emergency to obtain necessary information from callers and to avoid unnecessary delays by responding emergency vehicles.
• Gives suitable instructions to assigned employees.
• Keeps track of sick leave, vacation, and records of relief dispatchers.
• Submits monthly reports to superior.

Schedule:

• Full time.

Education/Experience Requirements:

• Two (2) years of experience in dispatching emergency vehicles.
• High School Diploma.

Other:

• Salary, according to the salary guide, will be commensurate with experience.

What we offer:

• Health, Prescription, Dental, and Vision Coverage
• Enrollment into the state pension system
• Life, Short-term Disability & Long-term Disability coverage
• Generous Paid Time Off
• Voluntary Deferred Compensation Plans
• Tuition Reimbursement and training/certification opportunities
• Employee Assistance and Employee Wellness Programs

Salary: $44,000- $67,500 / per annum

Please send resume and employment application to resume@bergencountynj.gov – put in subject line job applying for, thank you.

The County of Bergen is an Equal Employment Opportunity (EEO) Employer.

It has been and will continue to be a fundamental policy of The County of Bergen not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.