Assistant Manager Personal Shopping, Chanel

Job Description:

Assistant Manager, Personal Shopping | Bergdorf Goodman

The Opportunity

As an Assistant Manager of Personal Shopping (Associate Sales Experience Manager), you are a vital architect of the luxury retail experience. Reporting to the Senior Manager and Sales Experience Manager, you will lead a high-performing team to deliver a world-class, customer-driven sales environment. You are more than a manager; you are a brand ambassador, a strategic partner to Personal Shoppers, and a mentor dedicated to the art of luxury service.

Core Responsibilities

Strategic Business Ownership

• Performance Leadership: Drive ambitious sales targets and growth initiatives aligned with Bergdorf Goodman’s vision and core values.
• Cross-functional Collaboration: Act as a key liaison between the team and all support functions within the store and merchant community. participating in high-level merchandise communications to ensure your department’s assortment meets client demands.
• Market Insight: Analyze business trends and partner with functional leads to pivot strategies in real-time, staying ahead of luxury market shifts.
• Vendor Relations: Build and sustain influential relationships with brand partners, acting with integrity while "positively challenging" the status quo to optimize business outcomes.

People & Talent Development

• Expert Coaching: Lead the training and professional evolution of Personal Shoppers and Assistants, fostering a culture of continuous learning.
• Performance Culture: Manage the full employee lifecycle—from new hire management and career development to providing courageous, empathetic feedback in the moment and during formal business reviews.
• Operational Synergy: Master the daily prioritization of tasks and manage complex scheduling with a keen eye on the promotional calendar and business fluctuations.
• Recognition: Celebrate excellence and champion behavioral growth, ensuring every team member feels empowered to deliver their best.

The Sales Experience & Operations

• Customer Journey: Oversee the end-to-end client experience, ensuring that every interaction reflects the prestige of Bergdorf Goodman.
• Process Excellence: Coordinate with internal departments to streamline workflows and remove roadblocks, ensuring the personal shopping division runs with effortless precision.

Ideal Candidate Profile

• Experience: Proven track record in luxury retail management with a focus on high-touch client relations.
• Mindset: A blend of business acumen and emotional intelligence; you know how to speak to the business as well as you read a room.
• Communication: Exceptional interpersonal skills with the ability to influence team members and inspire excellence.
• Adaptability: Thrives in a fast-paced, high-stakes environment where priorities can shift from one moment to the next.

Why Bergdorf Goodman?

You will be at the heart of Manhattan’s most iconic fashion landmark, working at the intersection of heritage and innovation. We offer a culture that values imagination, graciousness, and the pursuit of excellence.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.