What are the responsibilities and job description for the Service Manager position at Berg Enterprises, Inc?
This position reports directly to the Interim General Manager.
Responsibilities.
Be the point of contact for any service work
Oversee the schedule of technicians accordingly and track all service appointments
Manage invoices and track finances
Keep the Commercial Service Department organized
Be a liaison within the company
Develop new opportunities, people, and processes
Requirements.
3 years experience: We require on the job experience in heating and cooling (maintenance, diagnostics, troubleshooting, repairing and some controls experience)
Certifications: Universal EPA Certification
Knowledge of Equipment including but not limited to package units, heat pumps, furnaces, condensers, evaporator coils, evaporative coolers, and basic knowledge of building automation systems (controls)
You have the ability to work independently but also to lead a team
Sometimes services run longer than expected and working late might be needed. The service manager should be prepared to support technicians as necessary on after-hours calls
Customer satisfaction and honest work will be your top priority
As an ambassador of Berg Enterprises, you are expected to represent the company with professionalism, honesty, and integrity and to treat customers and your service team the same
Proficiency with Google Workspace, Salesforce CRM, and other business management software
Compensation.
Competitive Health, Dental, and Vision Insurance including HSA
Simple IRA and Company Matching
Life Insurance
Unlimited PTO
Uncapped Incentive Compensation Structure
Company Vehicle