What are the responsibilities and job description for the Veterinary Practice Manager position at Bentonville Veterinary Specialists?
About Bentonville Veterinary Specialists (BVS)
Bentonville Veterinary Specialists is a premier specialty practice coming to Northwest Arkansas. Designed to deliver advanced specialty medical, surgical, and diagnostic care, BVS is dedicated to clinical excellence, compassionate patient care, and strong referral partnerships. We are seeking a highly organized, proactive, and leadership-driven Practice Manager to oversee day-to-day operations and guide our team toward operational excellence.
Position Summary
The Practice Manager oversees all administrative, operational, facility, and personnel functions at BVS. You will be responsible for ensuring seamless workflows, maintaining strict regulatory compliance, optimizing inventory and facility operations, and fostering a collaborative, high-performance culture across our clinical and client care teams.
Key Responsibilities & Operational Scope
1. Daily Operations & Client Service Leadership
- Reception & Workflow: Oversee front-of-house reception operations to deliver exceptional client communication, smooth check-in/check-out processes, and efficient referral intake.
- Inventory Management: Oversee procurement, vendor management, cycle counts, and stock levels for clinical, pharmaceutical, and administrative supplies.
- Controlled Substance Oversight: Maintain strict tracking, auditing, log compliance, and safe storage of controlled drugs in compliance with state and federal standards.
2. Personnel Management, Benefits & Talent Acquisition
- Recruitment & Staffing: Lead candidate sourcing, interviewing, hiring, and onboarding processes for support staff. Coordinate temporary and locum personnel as needed.
- Scheduling & Time Off: Manage master staff schedules, coverage plans, shift swaps, and employee PTO/time-off approvals.
- Benefits Administration: Oversee staff health insurance administration and manage employee enrollment and participation in the company 401(k) plan.
- Performance & Culture: Conduct routine performance reviews, set clear department and individual targets, manage conflict resolution, and apply progressive disciplinary actions or separations when necessary.
3. Facility, Technical & Safety Compliance
- Facility Maintenance: Coordinate service contracts, repairs, janitorial services, routine maintenance, and site safety inspections.
- Equipment & IT Coordination: Manage service contracts, calibration, and routine maintenance for medical/diagnostic equipment. Serve as primary liaison for IT infrastructure and software systems.
- Safety & Regulatory Standards: Enforce strict OSHA guidelines, environmental health policies, Waste Anesthetic Gas (WAG) safety, and Radiation Safety SOPs across all diagnostic and surgical suites.
Required Qualifications & Competencies
- Experience: 3 years of administrative leadership or practice management experience (veterinary specialty, emergency, or human clinical background preferred).
- Certifications: Certified Veterinary Practice Manager (CVPM) or Certified Medical Practice Manager (CMPM) designation is a strong plus.
- Technical Skills: Proficiency with veterinary practice management software (e.g., ezyVet, Instinct), inventory tracking systems, and Microsoft Office / Google Workspace platforms.
- Leadership: Proven track record in team leadership, conflict resolution, performance management, and regulatory compliance (OSHA / DEA / Radiation Safety).
https://bentonvillevetspecialists.com
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Relocation assistance
- Vision insurance
Experience:
- Management: 3 years (Required)
Work Location: In person
Salary : $75,000 - $95,000