What are the responsibilities and job description for the Service Manager position at Bentley Truck Services - Maple Shade?
Service Manager:
Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 10 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200 employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!
Job Summary:
We are seeking an experienced Service Manager to lead our company’s service department and manage customer interactions. Their primary duties include overseeing other members of the service team, developing, and implementing service procedures and maintaining customer relationships. This is an excellent opportunity for someone who is looking for long term growth and opportunity.
Responsibilities:
- Schedule service appointments, reviews recall and PM reports.
- Provide a complete and accurate written cost estimate for labor and parts.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.
- Refers to service and warranty history, inspects vehicle, and recommends additional needed service.
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
- Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.
- Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Collecting payments as needed and ensuring processing is completed in a timely manner.
- Other duties assigned.
Benefits:
- Competitive compensation: $75,000 to $85,000 range
- Sick/PTO
- Paid Holidays
- Competitive Wage with the potential to earn commission
- Generous 401k match.
- Medical, Dental, Vision
- Company Paid Life Insurance
- Supplemental Life, LTD, STD
Qualifications:
- Computer skills required.
- Excellent managerial skills.
- 4-10 years related experience (preferred)
- Persuasiveness and sales-closing abilities.
- Ability to pass per-employment drug screen.
- Great attitude with a high-energy personality.
Why Join Us
- Support service on industry-leading Isuzu and Hino trucks.
- Clear career path and opportunity to lead others
- Stable, well-equipped shop environment.
- Supportive team culture focused on safety, training, and growth.
- Provide guidance and technical support to Technicians as needed.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $75,000 - $85,000