Janitorial Services Manager (Retail)

We’re looking for a highly motivated, experienced Janitorial Services Manager to lead a team of 5 employees while also working alongside the team to maintain cleaning standards and ensure daily operational excellence.

Essential Job Duties and Responsibilities:

• Cleans surfaces, public areas, elevators, escalators, seating areas, tables, windows, railings, floors, and restrooms
• Removal of trash can liners
• Cleans and polishes lighting fixtures, marble surfaces, and trim
• Sweeps, mops, scrubs, waxes, and polishes floor
• Spot cleans rugs, carpets, and upholstered furniture
• Dust furniture and equipment
• Washes windows, door panels, and sills
• Empties and cleans ashtrays
• Transports trash and waste to disposal area
• Replenishes bathroom supplies
• Replaces light bulbs
• Delivers messages
• Transports small equipment or tools
• Use of automatic scrubbers, vacuums, and carpet extractors
• Daily use of quality assurance systems or programs
• Other duties may be assigned

Managerial Responsibilities:

• Supervises 5 or more housekeeping employees
• Onboarding and training new custodians
• Counseling and coaching direct reports, may include following disciplinary steps
• Performance evaluations for direct reports
• Ensuring quality inspections are met, including but not limited to, using quality assurance systems or programs
• Ensuring adequate staffing based on client needs and reporting needs to HR or management
• Reviewing, correcting and approving employee timekeeping records
• Building and maintaining relationships with clients
• Managing the budget for supplies, labor hours, and other business expenses
• Daily verbal and written client and employee communication
• Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership- Effectively lead a team of 5 cleaners, and model company core values while also working alongside employees and providing training.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our goal is to provide complete customer satisfaction. Triad Service Solutions is here to provide the essential services and products. We aim to understand and exceed our customer’s expectations and build long-term relationships. As proud as we are of our services and products, it’s really our people that have propelled us to where we are today. Our team of Triad employees and partners have succeeded in making us a leader in our industry.