Gameday Customer Service Representative (part-time, seasonal)

Reports to: Service Manager Direct Reports: None FLSA Status: Part-time, nonexempt, hourly Application Deadline: Rolling Application Work Location: Caesars Superdome & Smoothie King Center, New Orleans, LA   Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship.  We make it a priority to make all team members feel included and their opinions be heard. Together, we win!    Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.   Position Summary: The Gameday Customer Service Representative will provide elevated customer service to both New Orleans Saints and Pelicans season ticket holders and fans through a variety of gameday responsibilities and interactions. This role is part-time, seasonal and is expected to work all New Orleans Saints and Pelicans home games. This position is based at the Caesars Superdome and the Smoothie King Center in New Orleans, LA.   What you will be doing: Game Day and Events Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King Center Assist with execution and distribution of Pelicans and Saints promotional giveaways at main stadium entrances on gamedays Assist group sales department with execution of Pelicans and Saints group giveaways on gamedays Engage with season ticket holders and fans to provide an elevated customer experience Provide customer service to fans at our ticket box offices at both stadiums Assist with set-up and take down of sales and service ticket areas Assist with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photos Assist as needed with other departments gameday needs Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business   What you’ll bring:  Must be able to work all 42 Pelicans home games and 10 Saints home games., including any additional home post-season games for either team Willingness to work up to 5-10 nongame day Saints and Pelicans Events Must have a strong teamwork mentality and truly enjoy helping others be successful  Exceptional customer service skills Must be self-motivated, organized and be able to solve problems in real-time Must be comfortable in a faced paced environment and respond well to changes in direction Must be a positive, friendly personality with patience to handle many customer interactions on gamenights Must be able to stand for at least 5 hours per gameday Flexibility to work various hours including nights, holidays, and weekends Must be able to lift and move around items that can weigh up to 25 pounds