Housekeeping Coordinator

Company overview: At Bennington Properties, we operate from the Hawaiian value of Ho'okipa-a deep, personal sense of hospitality and responsibility. For us, it's not just about clean homes; it's about creating space for families to step away, reconnect, and make lasting memories in Sunriver. Excellence, integrity, connection, unity, positive attitude, and innovation guide how we care for our homeowners, guests, and one another. The Housekeeping Coordinator plays a critical role in protecting the arrival experience and ensuring that every stay reflects the standard we stand for.

Position Summary: This role exists for one reason: every guest and homeowner must walk into a perfect property-every single time. As our Housekeeping Coordinator in Sunriver, you'll manage a team of 20 housekeepers across 225 homes in a fast-moving environment where schedules shift constantly and details matter. You'll build and adjust daily schedules (often hourly), monitor property status in real time, deploy backup cleaners when needed, coordinate inspections, work closely with maintenance when issues are discovered, respond to homeowner questions or concerns, and hold performance standards firmly in place. This is a role for someone highly organized, fast-thinking, calm under pressure, relentlessly detail-oriented, and unwilling to accept "good enough." If you thrive in taking ownership when things go wrong, and treat every home like your own family is arriving next, you'll succeed here.

Responsibilities:

• Monitor and respond to Housekeepers to assist them throughout the day
• Assist with Housekeeping schedule and make adjustments
• Process work orders from Housekeepers
• Thorough documentation of any property issues or problems
• Internal communication via Teams, Slack and email
• Communication with Homeowners via email and answering their questions
• Make sure houses are ready for Renters
• Check and verify house and RFO reports
• Complete inventory sheets

Qualifications:

• Must act with urgency throughout the day
• Completion of tasks in a thorough manner
• Someone who is reliable
• Must be able to work weekends

At Bennington Properties we are a culture of people who live by these principles:

• We show others that we deeply care and respect them
• We are accountable and take 100% ownership for our actions (or inactions); we reject average
• Everything is in our job description (i.e., we are willing to clean a house or pick up dog poop)
• We continually develop and grow personally & professionally
• We have the honest, open, tough, and respectful conversations with our colleagues to ensure we are all operating at our highest level