What are the responsibilities and job description for the Customer Service Representative position at Benjamin Franklin Plumbing of Chapel Hill, NC?
Benefits:
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Are you organized, self-motivated, and energized by helping people? We’re looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations.
Key Responsibilities
Key Responsibilities
- Book every possible lead and maintain a full schedule
- Confidently handle outbound calls and follow up on missed leads
- Assist with supervision and dispatching of scheduled service and maintenance calls
- Organize office processes to improve efficiency and ensure materials are ready for daily operations
- Send invoices and follow up on payments
- Log calls, quotes, and reasons for won or lost bids
- Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed
- Coordinate permits and inspections
- Collect data on call volume, jobs completed, jobs quoted, and other customer activity
- Manage job board, inventory, and employee data for proper job costing
- Make every effort to maximize productivity and revenue through effective call scheduling
- Reply to emails and incoming calls promptly
- Take personal ownership of calls and turn them into appointments
What We’re Looking For
- Excellent communication skills and natural empathy
- Detail-oriented, self-motivated, and customer-focused
- Professional, dependable, and reliable
- Willingness to learn and follow company standards
- Strong multitasking and organizational skills
- Comfortable using computer systems, scheduling software, and job management tools
- Excited by uncapped earning potential
- ServiceTitan experience preferred
- Dispatching experience preferred
- Full-Time • In Office • Weekdays, Monday–Friday, 8:00 AM–4:30 PM
Why You’ll Love This Role
This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.
This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.
Salary : $20 - $25