What are the responsibilities and job description for the Day Services Manager, Residential Services position at Benhaven?
Residential Services is seeking a Day Services Manager
Pay: $60,000-$65,000
Hours: 40 hours weekly
Reports to: Residential Division Director
Purpose of Position:
The Day Services Manager (DS Manager) is a dynamic and fast-paced role that provides consistency in the application of systems in the residential division as well as provide oversight, development, design, and implementation of day supports to people supported in Benhaven's residential division. This position has a leadership within the residential division. The DS Manager is responsible for ensuring quality standards and expectations are met, fostering a positive work culture, and nurturing both staff and the people we support. With an emphasis on team-building, the DS Manager will design and implement purposeful and meaningful day supports in addition to providing oversight related to the quality services provided in our residential division. This role requires creativity, insight, ability to motivate employees, excellent communication, time management, and the ability to work with discretion. Previous experience with DDS services delivery, HCBS services, and Person-Centered planning is required. Benhaven is an Employment First agency, for those people supported residentially, if they are interested in employment those folks will be support through Benhaven's Career and Transition Services.
Responsibilities:
- Recruitment, Hiring, and Onboarding:
- Oversee onboarding including training schedules, Relias training, in collaboration with the Residential Manager.
- Personnel:
- Serve as a leader on the Residential Leadership Team,
- Oversee and monitor compliance with the Relias Training Platform in collaboration with Human Resources,
- Provide monthly compliance reports regarding staff training to Residential Managers.
- Licensing and Compliance:
- Develop a thorough understanding of DDS CLA regulations, service definitions, and documentation requirements.
- Maintain a licensing system for each group home and act as a liaison with DDS regarding e-licensing and QSR inspections.
- Submit DDS licensing packets and conduct pre-inspection audits.
- Prompt managers to complete e-scores
- Coordinate and submit plans of correction as needed.
- Participate in home inspections and review T-Logs to provide feedback.
- Track and submit monthly DDS Day Program attendance data.
- Quality Assurance:
- Complete quarterly audits for each home focusing on key areas (Health & Safety, Personal Achievement, Physical Plant, Staffing).
- Periodic reviews of Therap and ensure compliance with DDS policies
- In collaboration with the residential Division Director, ensures consistency across all Benhaven CLA homes.
- Day Services
- Provide strategic direction to all people receiving day services through Benhaven in our residential division,
- Ensure our day services are person center,
- People receiving day services are leading meaningful and purposeful lives through values and preferred activities,
- Our employment and day services are meeting with requirements authorized by DDS,
- Develop day staff – hiring, developing schedules, training etc.,
- Ensure there is a clear understanding and division between day services and residential services,
- Plan and implement recommendations made in the day services analysis,
- Work closely with Residential Managers to implement days services and structures,
- Continuously work on staying on top of cutting-edge services in day services,
Attend regular meetings with the CEO and Residential Division Director.
Skills, Qualifications and Requirements:
- Proven experience in the residential and employment/day services,
- Has a strong understanding of DDS regulations, standards, policy, and practices.
- Strong organizational skills and the ability to multitask and prioritize.
- Excellent communication skills, both written and verbal.
- Experience with Relias Training Platform and other relevant software is preferred.
- Ability to work collaboratively within a team.
- Strong leadership abilities with experience in managing personnel and compliance.
- On-call responsibility
- Saturday and Sunday Availaibility, as needed
This is a full-time, fast-paced role that plays a crucial part in maintaining a high standard of support within the residential division. The DS Manager ensures that all operations align with regulatory requirements while fostering an environment that promotes team growth and compliance.
Salary : $80,000 - $120,000