Residential Manager: Guilford

Position Purpose

The Residential Manager is responsible for the overall operations of a Community Living Arrangement (CLA within Benhaven. This includes ensuring effective staffing, compliance with all licensing and regulatory requirements, and the implementation of high-quality, person-centered supports for residents. The Residential Manager upholds Benhaven’s standards while fostering a safe, supportive, and engaging living environment for individuals served.

Locations:

• Guilford 3 Bed CRS

Schedule:

• 37.5 Hours a week

Key Responsibilities

Staffing & Supervision:

• Develop a strong and supportive team,
• Works closely with the RN and Behaviorist,
• Interview, hire, and retain qualified staff following Benhaven's hiring procedures,
• Create and maintain a consistent and adequate staffing schedule (FT, PT, per diem),
• Develop a pool of trained per diem staff,
• Provide house-specific and Relias-based training; ensure timely completion,
• Monitor and support staff performance through regular feedback and coaching,
• Develop and manage a staff evaluation schedule,
• Conduct regular supervision and ensure each staff member understands their job role and the people they are supporting,
• Maintain documentation of staff meetings, evaluations, and progressive discipline as needed,
• Post and maintain accurate staffing schedules (Master, Planned, and Actual).

Home Operations & Safety

• Ensure home, yard, and vehicles are clean, safe, and well-maintained.
• Implement and monitor systems for cleanliness, maintenance, and emergency preparedness.
• Ensure current evacuation plans are available and understood by all staff.

Policy & Documentation Compliance

• Maintain up-to-date records in accordance with Benhaven policies and DDS regulations.
• Ensure all required policy manuals (Employee Handbook, DDS Policy Manual, Residential Practices and Procedure Manual) are accessible in the home.
• Provide policy training and guidance to staff using these resources.
• Ensure Therap documentation is completed and at Benhaven standards.

Financial Oversight

• Ensure financial record keeping and documentation follow Benhaven policy and procedures
• Utilize online payroll systems to verify and manage staff hours,
• Monitors and stays within the home budget,
• Manages Overtime and staffing allotted hours,
• Review individual personal finances that are budgeted bi-weekly and analyze income/expense reports,
• Manages and is responsible for petty cash and credit card purchases,
• Provides oversight regarding all individual expenditures in the home.

Individual Plan (IP) Management

• Ensures the individual is heard and has a voice at all team meetings,
• Ensure all meetings and reports are person-centered and driven by the individual.
• Oversee the development, implementation, and timely documentation of each resident's IP.
• Ensure assessments (e.g., LON, behavioral, clinical) are completed as required.
• Conduct IP meetings and collaborate with interdisciplinary teams, including families.
• Write reports (quarterly, 6-month reports for Team meetings)
• Ensure all program plans, strategies, and interventions are implemented and reviewed for effectiveness,
• Coordinate training for staff on each individual’s IP goals and support needs.

Quality Improvement and Assurance

• Track and report on behavioral programs, restraint use, and medication-related data monthly,
• Hold resident meetings at least twice per year,
• Lead team-based decision-making to improve programming and implement changes,
• Ensure timely progress reports and proper documentation in all resident records,
• Support and supervise advocates in reporting and documentation processes,
• Oversee submission and review of programming through the PRC in accordance with timelines,

Communication & Collaboration

• Maintain consistent, professional communication with families, providers, and external stakeholders,
• Document and distribute meeting minutes, decisions, and action plans,
• Respond promptly to all urgent or time-sensitive requests,

Resident Life & Service Coordination

• Ensure that each resident has a daily schedule that reflects their preferences, interests, and IP goals,
• Oversee medication administration, transportation, household routines, and resident activities,
• Ensure access to and coordination of medical, dental, psychiatric, social, and dietary services,
• Monitor implementation of recommendations from healthcare professionals and document outcomes,
• Ensure quarterly updates are provided for medical, psychiatric, educational, and employment services.

Qualifications

• Bachelor's degree in Human Services, Psychology, or related field preferred,
• Minimum of 3 years of experience in a residential or human services setting, with 1–2 years in a supervisory role,
• Strong knowledge of DDS regulations, licensing requirements, and best practices in residential support,
• Ability to manage staff, resolve conflicts, and lead a team effectively,
• Excellent organizational, communication, and documentation skills,
• Proficient in Microsoft Office and electronic health record systems,
• Valid driver’s license and ability to travel between locations as needed.

Work Environment

• The position is based within a residential setting, requiring flexibility to respond to issues outside of regular business hours.
• May require participation in an on-call rotation.

Equal Opportunity Employment

Benhaven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and individuals we support.