What are the responsibilities and job description for the Account Manager position at Benefits In A Card?
Why Join Us?
Join a passionate, fast-growing team committed to making benefits simpler and more accessible. At Benefits in a Card, you’ll have the opportunity to help reshape how benefits are delivered in the staffing industry—while building meaningful client relationships in a mission-driven, collaborative environment. We offer a competitive salary and a culture that values ownership, growth, and impact.
About the Company
Benefits in a Card provides tailored health insurance and benefit solutions to staffing firms across the United States. We help our partners offer affordable, accessible healthcare to their workforce while remaining compliant and competitive in an ever-changing marketplace.
Role Overview:
As an Account Manager, you will serve as the primary liaison between Benefits in a Card and our staffing firm clients. You’ll take ownership of client relationships from the moment a deal is closed, guiding new clients through implementation, enrollment, and ongoing support.
This role is ideal for a proactive, detail-oriented professional who thrives in a fast-paced environment and is passionate about helping clients succeed. You’ll work closely with internal teams to ensure a seamless client experience and long-term satisfaction.
Your responsibilities would include:
- Serve as the primary point of contact for a designated portfolio of staffing firm clients from onboarding through long-term partnership
- Lead new client implementation kickoffs, including setup, enrollment guidance, and onboarding support
- Guide clients through employee enrollment processes using the Benefits in a Card benefits wizard
- Maintain strong relationships with clients and brokers through regular check-ins, renewals, and ongoing support
- Coordinate with internal teams (Implementation, Call Center/Customer Service, IT) to resolve issues and ensure a high level of client satisfaction
- Provide client feedback and insights to help improve services and optimize the overall client experience
Required experience to be considered include:
- 3 years of experience in account management or a client-facing role where you were responsible for client success
- Experience in the staffing industry and/or benefits administration is a strong plus
- Excellent communication and relationship-building skills
- Strong organizational skills with the ability to manage multiple clients simultaneously
- Experience with renewals, quoting, open enrollment planning, and carrier/vendor coordination
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
- Willingness to attend client meetings on-site or virtually
- Ability to learn quickly, think on your feet, and adapt in a growing organization
- Team-oriented, driven, and solutions-focused mindset
Office location:
725 Lowndes Hill Road, Greenville, SC 29607
On-site, Monday–Friday, 8:00 AM–5:00 PM (Eastern)