Senior Account Manager

Description

JOB SUMMARY: This position is the guardian of the customer relationship. The Senior Account

Manager is fully responsible for the retention, development, servicing and expansion of assigned

accounts, generally large, self-funded groups. Requires frequent contact with clients, vendors,

carriers and internal departments both within Benecon and the designated accounts, which at times

could include handling sensitive and confidential information. Interactions tend to focus on

information gathering and collaborative solution development in a proactive manner. The Senior

Account Manager works independently, receiving only general supervision.

SUPERVISORY RESPONSIBILITY: Associate Account Manager

Essential Duties And Responsibilities

• Directly manage group relationships at the decision-maker and end-user levels to ensure client satisfaction and retention standards are met.
• Manage large, complex, functionally diverse and statewide dispersed client partnerships with consortium members while consistently ensuring 100% client satisfaction. This includes analyzing client’s benefit programs, contribution policy, eligibility, objectives, budgetary constraints, servicing and administrative requirements. Recommend alternate vendor relationships, plan designs, and contribution strategies relative to the client’s objectives.
• Assume accountability for financial reporting (plan performance reports), compliance issues, client billing, client contracting, etc. This includes reviewing, understanding, and explaining actuarial reports to clients so that plan decisions may be based on this information; identifying deficiencies and monitoring overall compliance of benefit programs, educating clients and recommending necessary changes; remaining current on industry trends and information, compliance and technology.
• Plan, develop, and coordinate employee communication materials (annual enrollment, newsletters, and publications) to promote understanding, including; written, oral, and electronic forms. Facilitate benefits presentations to all levels of organization upon request.
• Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation.
• Mentor junior staff members in a manner that contributes to their professional growth and development.
• Foster team cohesion and share accountability for successful working relationships within the consulting business. Promote synergy with other departments in order to enhance the unique business model of Benecon.
  
  

These duties and responsibilities are intended to describe the general nature and level of work

involved for this job. This is not an exhaustive list of all duties or responsibilities.

Requirements

PHYSICAL REQUIREMENTS:

• Must be able to travel up to 60% of the workweek.
• Must be able to sit or stand and type utilizing computer for up to 50% of the workday.
• Must be able to facilitate public presentations (e.g. open enrollment meetings, etc.)
• If not traveling, must be able to maintain consistent, in-person, on-site attendance at the company’s headquarters. This position is not eligible for telecommuting or working remotely on a regular basis.
  
  

Qualifications

• Bachelor’s degree in Business or Public Administration or related field required or an equivalent combination of education and experience.
• A minimum of 8 years experience in employee benefits development and account management in a self-insured environment is required.
• Current, valid Pennsylvania resident insurance producer licenses to sell Accident & Health and Life & Fixed Annuities insurance required.
• Group Benefits Associate (GBA) designation preferred. Required within 3 years of hire.
• Certified Self Funding Specialist (CSFS) certification preferred. Required within 3 years of hire.
  
  

Knowledge, Skills And Abilities

• Ability to build and maintain strong relationships and deliver exceptional customer service (internal and external) required.
• Strong negotiation and influencing skills required.
• Extensive knowledge of health & welfare benefits plans and funding alternatives required.
• Must be able to effectively present information to top management and/or boards of directors.
• Demonstrated knowledge of laws and regulations impacting employee benefits, including but not limited to ADEA, COBRA, FMLA, ERISA, HIPAA required.
• Superior written and verbal communication skills required.
• Requires sound judgment, strong decision making and analytical ability and confidence to make difficult decisions.
• Excellent organizational skills and demonstrated ability to effectively manage multiple priorities and people, at all levels of an organization required.
• Ability to work effectively in a fast-paced, challenging environment required.
• Must be detail oriented and able to translate big picture ideas into client objectives.
• Must be skilled in providing exceptional customer service at all times. Positive attitude is a must.
• Excellent computer skills including Access, Word, PowerPoint and Excel required