Sales Coordinator/Drafter

Job Description

Job Title: Sales Coordinator/Drafter

Department: Sales

Reports To: Sales & Marketing Manager

Hourly plus Commission

Summary: Creates mechanical and architectural drawings. Using multi-tasking abilities, provide in-office support to sales representatives to achieve the sales of corporate products to business and industrial establishments or individuals while providing exemplary customer service. Consistently acts as a representative of Benchmark Foam by personifying the company’s On-Time Delivery Guarantee.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benchmark Foam operates on the principle of effective teamwork. Other duties may be assigned, including cross-training and/or working in other departments.

Supports all company departments by creating 2D and 3D architectural/mechanical drawings utilizing AutoCAD and/or other software for production manufacturing, according to product specification. Proposes new ideas including, but not limited to, drawing directories, project calendars and weekly customer communication information.

Provides in-office support to sales representatives by assisting with the sale of company products. Initiates phone and email communication to provide customer service and maintain company’s presence with current, past and prospective customers (up to 25 per day).

Computes amount of material required to complete orders while coordinating orders based on knowledge of customer and/or production schedules. Writes accurate estimates, sales orders and routers in company ERP software. Responds to all inquiries in a prompt, timely and courteous manner.

Plays a key role in promoting a positive company image while communicating project needs with customers and members of production and/or sales staff.

Acts as liaison between sales and production. Learns and meets customer needs to build and maintain long-term customer relationships. Maintains customer database (CRM) to reflect current customer data.

Represents the sales department by interacting directly with customers and provides information gathered to team members. Helps ensure that customers receive high quality service. Effectively solves customer problems in a timely manner. Promotes the features, advantages and benefits of company products to potential customers. Develops and maintains relationships with external business customers.

Maintains project databases and drawing catalogs to accurately relay important project information to respective team members. Performs necessary audits to keep drawings accurate and up-to-date.

Displays an orientation to profitability. Assists sales team to manage lead generation. Assists the company to increase revenue levels and improve competitive standing in the short and long terms. Assists sales team to achieve revenue targets or sales quotas as set by management. Assists in identifying current processes and creating improvements to help ensure sales are implemented effectively and efficiently. Attends and contributes to weekly sales meetings.

Job Specific Competencies:

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as blueprints, project plans and technical procedures. Ability to write routine reports and correspondence. Ability to speak effectively with customers or team members.

Mathematical Skills: Ability to calculate figures and amounts such as percentages, area, circumference, and volume. Ability to read architectural, engineering and metric scales.

Reasoning Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with situations involving a variety of solutions.

Computer Skills: To perform this job successfully, an individual should have intermediate knowledge of computer software. Experience utilizing current version of AutoCAD software is required. Experience utilizing current version of Inventor or Solid Works software is desired but not required.

Certificates, Licenses, Registrations: Current South Dakota Class 1 - Car/Light Truck Driver's License recommended.

Essential Physical Functions: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

Competencies:

Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings on time.

Dependability - Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to working extra hours, when necessary to achieve goals; completes tasks on time or notifies appropriate person with an alternate plan.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed; motivates others to perform well; effectively influences actions and opinions of others.

Innovation - Displays original thinking, passion, optimism and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions; demonstrates accuracy and thoroughness.

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Organizational Support - Follows policies and procedures; supports organization's goals and values; aligns work with established goals; implements cost-saving measures. Consistently acts as a representative of Benchmark Foam by personifying the company’s On-Time Delivery Guarantee.

Planning/Organizing - Prioritizes and plans work activities; develops realistic action plans; sets goals and objectives; uses time efficiently to meet productivity standards; completes tasks accurately and on time; demonstrates accuracy and thoroughness; monitors own work to ensure quality; looks for ways to improve and promote quality.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Strategic Thinking – Processes information; uses intuition and experience to complement information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; meets commitments; gives and solicits feedback; manages difficult or emotional situations; provides customer service to fellow team members by responding promptly to needs.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

This document does not constitute an offer of employment or create an employment contract of any kind. Any job offer will not provide a contract other than an at-will relationship between Benchmark Foam Inc. and employee.

The Company has reviewed this job description to ensure that essential functions of the position have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

I have read and understand my responsibilities for this role at the Company as noted above, and declare that I am able to perform the essential functions of the position with or without a reasonable accommodation.

Employee Signature:_______________________________________ Date: __________________

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Associates Degree: 2 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

Salary : $20 - $24