What are the responsibilities and job description for the Receptionist - Comm position at Benchmark Electronics, Inc.?
Job Title:
Community Receptionist
Department:
Administration
Date Revised: 8/13/2024
Reports To:
Director of Business Administration
FLSA Status:
Non-Exempt
Job Code: 4008
Job Summary:
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
Principal Duties/Responsibilities:
Accounting
Compliance and Safety
Communication
Customer Service
Facilities Maintenance
Sales
Training
Miscellaneous
Education/Experience/Licensure/Certification:
Required Skills/Abilities:
Physical Requirements:
In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2
Total hours/day: 4 - 6
In an 8-hour workday, associate will sit: Hours at one time: 0 - 2
Total hours/day: 4 - 6
Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 50 lbs.
Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 15 lbs.
Height of Lift: 3 - 4 feet
Distance of carry: 30 yards
Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation
Employee should be able to: Bend: Occasionally
Squat: Occasionally
Kneel: Occasionally
Climb: Occasionally
Reach: Occasionally
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
I have read this job description and understand the duties and responsibilities of the position ofCommunity Receptionist I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.
Employee Signature Date
Supervisor's Signature Date
Community Receptionist
Department:
Administration
Date Revised: 8/13/2024
Reports To:
Director of Business Administration
FLSA Status:
Non-Exempt
Job Code: 4008
Job Summary:
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
Principal Duties/Responsibilities:
Accounting
- Assists Administrative Assistant/Executive Director as appropriate
Compliance and Safety
- Competently responds to all emergencies as directed
- Demonstrates basic understanding of emergency call system and nurse paging system
Communication
- Greets visitors immediately upon arrival
- Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Customer Service
- Determines visitors needs in a timely manner
- Offers refreshments (coffee, water, etc.) to visitors, where applicable
- Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
- Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
- Responds to resident requests in a timely manner
- Manages doctor appointment book
- Manages beauty and barber appointment book
- Acts as concierge for residents (calling taxi's, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
Facilities Maintenance
- Keeps lobby clean and neat, free of clutter and trash
- Oversees common bathroom, reporting soilage's to housekeeping as appropriate
- Reports any mal-functioning equipment to maintenance
Sales
- Promptly forwards inquiry calls to Marketing or designee
- Properly documents and responds to marketing inquiries
- Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
- Represents the community with a positive attitude and pride when interacting with potential residents and families
Training
- Participates in in-service trainings as required by state regulations
Miscellaneous
- Assists with clerical work for all departments
Education/Experience/Licensure/Certification:
- High school diploma or equivalent certificate preferred.
Required Skills/Abilities:
- Possesses expert knowledge of telephone system and capable of teaching others
- Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
- Maintains awareness of all daily activities (and changes)
- Has full knowledge of the administrative staff, ownership, and management company
- Possesses excellent verbal communication skills
Physical Requirements:
In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2
Total hours/day: 4 - 6
In an 8-hour workday, associate will sit: Hours at one time: 0 - 2
Total hours/day: 4 - 6
Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 50 lbs.
Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 15 lbs.
Height of Lift: 3 - 4 feet
Distance of carry: 30 yards
Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation
Employee should be able to: Bend: Occasionally
Squat: Occasionally
Kneel: Occasionally
Climb: Occasionally
Reach: Occasionally
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
I have read this job description and understand the duties and responsibilities of the position ofCommunity Receptionist I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.
Employee Signature Date
Supervisor's Signature Date