What are the responsibilities and job description for the Customer Service Representative position at Benchmark Connector Corporation?
Company Description Benchmark Connector Corporation, founded in 1997 and based in Sunrise, Florida, supplies high-reliability electrical connectors for aerospace and defense applications. The company is a value-added distributor and authorized stocking partner for multiple connector manufacturers, maintaining a large inventory across key military connector series. Benchmark also provides custom connector design, assembly, and packaging services tailored to specific aerospace and defense system requirements. With ISO 9001 / AS9100 quality certifications and federal registration as a connector-assembly business, the organization emphasizes reliability, short lead times, and competitive pricing. A highly experienced sales team and a strong focus on responsive customer service support expedited assembly and customized solutions for clients.
Role Description This is a full-time, on-site Customer Service Representative role based in Fort Lauderdale, FL. The Customer Service Representative will respond to customer inquiries via phone and email, provide product information, and assist with order entry, status updates, and tracking. The role includes coordinating with sales, purchasing, and warehouse teams to resolve issues, manage returns, and ensure accurate and timely fulfillment of customer orders. The individual will maintain detailed records in the company’s systems, follow established procedures, and help identify opportunities to improve the customer experience. The Customer Service Representative will also support quote preparation, handle basic technical questions by liaising with internal experts, and uphold Benchmark’s standards for professionalism and responsiveness.
Qualifications
- Strong customer-facing skills, including experience in Customer Service, Customer Support, and Customer Satisfaction.
- Ability to enhance Customer Experience and contribute to high-performing Customer Service Representative functions.
- Clear written and verbal communication skills, with professional phone and email etiquette.
- Experience using CRM or ERP systems for order management, data entry, and record keeping.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
- Problem-solving mindset with the ability to research issues, follow through, and provide timely resolutions.
- Comfort working in a technical or industrial products environment; experience with aerospace, defense, or electronic components is a plus.
- High school diploma or equivalent required; additional education or training in business, communications, or a related field is beneficial.