ADA Eligibility Coordinator

Salary

Position Range: $30.12 - $41.69 Hiring Range: $33.970 - $39.760 Most applicants’ offers will fall within this hiring range based on qualifications, experience, and alignment with the role’s needs.

FLSA Status

Non-Exempt

Join the team that keeps the Tri-Cities moving!

OUR MISSION

Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

OUR VALUES

We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.

Nature of Position

Administer the Agency’s accessible services paratransit eligibility and appeals program to ensure compliance with applicable Federal and State regulations and guidelines regarding public transportation and the Americans with Disabilities Act (ADA) Standards for Transportation Facilities.

Essential Duties And Responsibilities

• Monitor, review, and approve paratransit eligibility determination based on ADA regulations to include in-person interviews and/or functional assessments of applicants.
• Ensure Agency paratransit policies and procedures are current by monitoring regulations and legislation on disability issues; update when necessary.
• Provide customer service assistance to current and potential clients regarding paratransit program; answer questions, assist in application process, and resolve client issues.
• Notify current and potential clients of eligibility, recertification of eligibility, warnings or suspension of services; provide ineligible applicants information regarding Agency appeals process.
• Organize and maintain client database to ensure up-to-date information; compile data for reports on a regular and ad hoc basis.
• Follow and enforce paratransit’s “no-show” policy by reviewing daily no-show occurrences; notify client of suspension and/or warnings in writing.
• Perform clerical duties including but not limited to filing, typing, answering telephones, and composing internal and external correspondence.
• Work with and maintain confidential information.
• Maintain regular and punctual attendance.
• Other duties as assigned.
  
  

Knowledge, Skills & Abilities

• Understand and apply Federal Transit Administration regulations and guidance related to the ADA.
• Comprehend various kinds of disabilities, their related functional abilities and accommodation tools.
• Appropriate terminology in discussing disabilities and related functional limitations in assessing fixed route service.
• Efficient in basic clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
• Compile, analyze, and prepare data for various reporting purposes.
• Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.
  
  

Other Characteristics

• Collaboration: Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
• Diversity: Demonstrates an awareness and respect of cultural and individual values. Treats all people with dignity, courtesy and respect.
• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service: Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
• Innovation: Considers new approaches to situations; encourages ideas and improvements.
• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.
  
  

Minimum Qualifications

High School Diploma or G.E.D. equivalent and two-years of administrative support or related experience; or an equivalent combination of education, training, and experience.

Licenses, Certifications, And Other Requirements

None.

Preferred Qualifications

Associate’s degree in Business Administration from an accredited institution and bilingual or at least a basic understanding of Spanish.

Physical Requirements

Generally sedentary in nature; occasionally stand and walk; intermittently kneel, stoop, bend and twist at the waist, and reach overhead; sit for long periods of time. Rarely kneel, crouch, or crawl. Occasionally lift, push/pull, or carry up to 40 pounds. Good vision to read print and computer screen. Hear and speak to communicate in person, before groups, and over the telephone. Manual dexterity of hands and fingers to include repetitive keyboarding, grasping and reaching to operate a computer keyboard, mouse and/or standard office equipment.

Working Conditions

Work is primarily performed in an office environment where noise, frequent interruptions and lack of private work space may be present.

If you want to give back to the community, consider hopping onboard the team that's going places!

Equal Employment Opportunity (EEO) Policy

Ben Franklin Transit (BFT) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is BFT’s policy to employ, train, promote, compensate, and provide conditions of employment without regard to a person’s race, color, sex, disability, religion, national origin, age, veteran’s status, citizenship, or any other status protected by applicable law.

Drug-Free Workplace Policy

Ben Franklin Transit (BFT) is a drug-free workplace.

The purpose of this policy is to ensure worker fitness for duty and to protect our employees, passengers, and the public from the risks posed by the use of alcohol and prohibited drugs.

Participation in BFT’s zero tolerance drug-free workplace policy is a condition of employment.