What are the responsibilities and job description for the Client Manager position at beMarketing?
The Account Manager is responsible for managing a portfolio of accounts and building strong client relationships while coordinating with internal teams on deliverables (35% of workload). The Account Manager is also responsible for ensuring clients are experiencing satisfactory results through consistent execution of the client-agency strategy (35% of workload), supporting the identification of account growth opportunities through upselling and expansion (20% of workload), and participating in beU training initiatives as a learner and contributor (10% of workload). He/She will serve as a primary day-to-day point of contact for clients and support front-line client operations across their assigned portfolio.
SUCCESS IS MEASURED BY:
- Client retention rate across the assigned portfolio
- Client response and follow-through time on open items
- Volume and quality of growth opportunities are formally logged and passed to senior leadership
- Consistency of process adherence across onboarding, reporting, and communication
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinates the creation, presentation, and development of client projects in partnership with internal teams.
- Works closely with creative, digital, and media team members to ensure all deliverable dates and requirements are met.
- Ensures all client deliveries meet company standards and quality expectations before going out the door.
- Identifies client growth opportunities and logs them in ClickUp with a designated growth tag; passes qualified opportunities to the Senior Account Manager for review during the weekly pipeline review.
- Assists in preparing budget estimates, scopes of work, and proposals as directed by senior leadership.
- Manages and strengthens client relationships, understanding their needs and aligning beMarketing solutions to those needs based on established strategies.
- Serves as a professional external representative of the company, ensuring client expectations are consistently met or exceeded.
- Attends client meetings and calls, documents outcomes, and ensures follow-through on all action items.
- Maintains a thorough working knowledge of the company's service offerings and how they apply across core verticals.
- Participates in beU training programs and applies learned processes consistently within their account portfolio.
- Supports the onboarding of new clients by following established beMarketing processes and checklists.
- Represents beMarketing in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.
- Performs all tasks and duties in an efficient and safe manner.
- Performs other related duties as assigned or as necessary.
- Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
QUALIFICATIONS
A. EDUCATION AND/OR EXPERIENCE
- 3 or more years of experience in marketing or account management
- Advertising agency experience strongly preferred
B. SKILLS
- Proficient in Microsoft Office (Windows, Excel, Word)
- Strong written and verbal communication skills
- Strong customer service and relationship management skills
- Collaborative mindset and team oriented
- Strong attention to detail
- Highly organized with solid prioritization and time-management skills
- Ability to multi-task in a fast-paced environment
- Problem-solving ability with a proactive follow-through mindset