Customer Service Representative

Company Overview  

Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our customer service team at our Earth City, MO headquarters.

Job Summary  

The Customer Service Representative will serve on a team that responds to customer requests regarding product information, account status, pricing, product, and service. If you have a successful track record of building strong relationships and meeting customers' needs, particularly in the manufacturing or industrial industry, we want to hear from you! 

Core Values:  

• Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively. 
• Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry. 
• Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence. 
• Passion for Service: Be responsive and dedicated to customers and ensure promises are met. 

Essential Job Duties:

• Work with distributors or original equipment manufacturers to serve existing customers on appropriate product recommendations for simple and low-complexity orders.
• Respond to inquiries and prepare quotes / orders using the Microsoft D365 F&O Enterprise Resource (ERP) system.
  
• Work closely with Sales Operations/Customer Service Managers, Plant Managers, and Product Group Managers to better serve customer needs.
  
• Build strong working relationships with customers.
  
• Resolve customer complaints and ensure overall customer satisfaction through professional customer support.
  

Qualifications:

• 1 year of industrial sales; inside sales, customer service, B2B or distributor sales.
• Experience working with ERP systems (Microsoft D365) preferred.
• High school diploma / GED equivalent required.

Knowledge, Skills, & Abilities:

• Ability to learn “Beginner” practical knowledge of product and customer applications.
• Detail oriented and highly organized with the ability to manage multiple priorities.
• Ability to effectively communicate, both written and verbal, with all levels of a company and with customers
• Experience working in a Microsoft environment; working primarily with customers through email and telephone.

Benefits: 

• Competitive starting hourly rate ($21.63-$26.44/hour) with annual bonus potential.
• Full benefits package, including health, dental, life, vision, long/short term disability.
• Healthcare Advocate Patient Care.
• Tuition Reimbursement.
• Paid Time Off (PTO).
• Employee Referral Program.
• 401(k) plan with company match and Profit Sharing.

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