Customer Service Assistant

Job Description

Job Description

We are seeking a **Customer Service Assistant** to join our Atlanta-based team. This role requires a detail-oriented and personable professional to provide outstanding support to our customers by answering inquiries, resolving concerns, and ensuring a smooth and positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems
• Assist clients with product or service-related questions and concerns
• Process orders, forms, and applications accurately and efficiently
• Maintain updated knowledge of company products, services, and policies
• Work closely with other departments to resolve issues and ensure customer satisfaction
• Document all customer interactions in the CRM system
• Follow communication procedures and guidelines to maintain high service standards
  
  

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)
• Previous experience in customer service or administrative support roles
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and other customer service software
• Strong problem-solving skills and attention to detail
• Ability to multitask, prioritize tasks, and manage time effectively
• Positive attitude and a professional, team-oriented mindset
  
  

Additional Information

Benefits

• Competitive salary ($50,000–$55,000/year)
• Opportunities for career advancement and professional development
• Supportive and collaborative team environment
• Comprehensive training provided
• Paid time off and holidays
• Health and wellness benefits