What are the responsibilities and job description for the Customer Service position at Dacomsa - Frasle Mobility?
FRASLE MOBILITY – Dacomsa is a international company that began operations as a merger of three automotive sector distributors. We are dedicated to providing solutions for the marketing and distribution of products for the automotive aftermarket, with the firm purpose of positioning ourselves as leaders in the industry. We serve the needs of the independent, export, and original equipment markets, with the independent market having the greatest impact on our operations
Activities:
· Manage, record, control, and fully track all U.S. customer orders received through various channels (web, email, phone) to ensure compliance with FINAI sales targets.
· Support U.S. customer requests by ensuring accurate and timely product delivery through order management, follow-up, invoicing, shipping coordination, and fulfillment of required documentation.
· Provide solutions to customer-reported issues while strictly adhering to internal processes.
· Analyze and send various information to U.S. customers—product availability, estimated arrival dates, invoicing reports, backorders, service levels, stock reports, etc.—and handle clarifications such as credits, account balances, and price discrepancies.
· Coordinate with other departments to resolve customer problems, maintaining constant communication with Dacomsa CSC.
· Validate and analyze invoicing; monitor first-delivery service levels and backorders in collaboration with the involved areas.
· Register, track, and close U.S. customer claim reports according to established SLAs. Prepare and release credit notes for claim tickets, and issue any required financial credit/debit notes needed to close the process and provide final customer responses.
Requirements:
· 2–3 years of experience in customer service for international clients using multiple communication channels.
· 2–3 years of experience working with SAP.
· Fluency in Spanish.
· Knowledge of customs processes, foreign trade, and certificates of origin.
· Ability to work under pressure and comply with established SLAs.