Loan Processing Supervisor

Join Our Team as a Loan Processing Supervisor!
📍 Nashua, NH 
💰 Pay: $65,000-$70,000 annually

Are you a hands-on leader with a passion for lending operations and team development? Join our team as a Loan Processing Supervisor, where you’ll play a key role in driving efficiency, compliance, and exceptional member service across our consumer lending operations.

This is a working supervisor role, meaning you’ll lead by example—actively processing and funding loans while guiding a high-performing team.

What You’ll Do

As the Loan Processing Supervisor, you will:

• Lead & Develop a High-Performing Team
  • Supervise, coach, train, and support Loan Processing Team members
  • Manage scheduling, performance reviews, and ongoing development
  • Ensure compliance with all policies, procedures, and regulations
• Oversee End-to-End Lending Operations
  • Manage the full lifecycle of consumer loans—from application through funding and booking
  • Ensure service level agreements (SLAs), quality standards, and timelines are consistently met
  • Monitor workflow and optimize processes within the loan origination system (LOS)
• Stay Hands-On
  • Process and fund a variety of loans daily, including:
    • Auto and indirect loans
    • HELOCs
    • Credit cards
    • Recreational and unsecured loans
• Drive Operational Excellence
  • Maintain accurate and compliant loan files
  • Oversee funding processes for accuracy and timeliness
  • Manage loan documentation, quality control reviews, and reporting
  • Ensure proper title processing and follow-up on missing titles
• Collaborate Across Teams
  • Partner closely with Direct Sales, Centralized Lending, and Dealer Relations
  • Maintain strong relationships with dealerships and internal stakeholders
  • Resolve funding delays and proactively address operational challenges
• Ensure Compliance & Risk Management
  • Maintain compliance with all applicable regulations (e.g., Reg Z, ECOA, HMDA, FCRA, BSA)
  • Manage credit dispute responses and reporting standards
  • Keep procedures and documentation up to date
• Support Business Growth
  • Participate in community events and business development opportunities
  • Promote the credit union and build strong member relationships

What You Bring

• 2 years of experience in:
  • Loan processing, servicing, or underwriting
  • Supervising or leading a team in a financial institution
• Strong knowledge of:
  • Consumer and real estate lending
  • Loan documentation and compliance requirements
• Proven ability to:
  • Lead, coach, and motivate a team
  • Manage multiple priorities and meet deadlines
  • Problem-solve and improve processes
• Technical skills:
  • Experience with Loan Origination Systems (LOS)
  • Proficiency in Microsoft Office (Word, Excel, etc.)
• Excellent communication and interpersonal skills
• Associate degree in a related field (or equivalent experience

Work Environment & Expectations

• Full-time position (40 hours/week)
• Flexibility required, including occasional Saturdays
• Primarily sedentary work with light lifting (up to 20 lbs)

Our Core Values 

At Bellwether, our culture is built on values we live every day:

• People First – We put others at the heart of all we do
• Local Focus – We strengthen our community
• Always Learning – We grow with every opportunity
• Driven with Purpose – We strive to achieve more
• Own Our Outcomes – We deliver on our commitments

If you’re looking for a role where you can help people, grow your career, and be part of a community-focused organization, apply today!

Salary : $65,000 - $70,000