Accounts Receivable Specialist

About MSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise , and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit  mSupply.com .

About BellSimons

Based in Hartford, C T , BellSimons has provided top-notch HVAC , plumbing , and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies , and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. They are a trusted provider of quality brands including RUUD, Mitsubishi Electric, Delta , and Moen. For more information, visit bellsimons.com .

Job Summary

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Job Duties & Responsibilities

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH/ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.
  
  

Minimum Job Requirements

• High School diploma or its GED equivalent
• 2 years or more experience with accounts receivable and/or cash applications
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrate Intermediate level in MS Office suite applications (Excel, Outlook, Word)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.
• High ethical standards, integrity, and a strong sense of ownership.
• Ability to operate in a dynamic, fast-paced environment while meeting deadlines.
• Exceptional organizational and project management skills.
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).
  
  

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 20 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
  
  

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• Paid time off – vacation, holidays, and personal days
• Employee Assistance Program (EAP)
• Employee discounts
• ...and much more!
  
  

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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