Front Desk Agent

Job Summary
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-ins, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your proactive approach and attention to detail will help foster guest satisfaction and loyalty, making every stay enjoyable and effortless.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Manage multi-line phone systems with professionalism, providing accurate information and directing calls appropriately.
• Handle guest inquiries, requests, and complaints with a positive attitude, ensuring prompt resolution and guest satisfaction.
• Maintain accurate reservation records, update guest information, and coordinate room assignments seamlessly.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Uphold excellent phone etiquette and guest relations standards to foster a welcoming environment for all visitors.

Requirements

• Proven experience in hospitality management or hotel front desk operations preferred.
• Multilingual abilities or bilingual skills are highly valued to serve diverse guests effectively.
• Strong customer service skills with a friendly demeanor and professional appearance.
• Knowledge of hotel management systems and multi-line phone systems is essential.
• Previous experience in resort or hotel environments is advantageous.
• Ability to handle night audit procedures accurately while maintaining high attention to detail.
• Excellent communication skills, including phone etiquette and guest interaction expertise. Join us in delivering outstanding hospitality by creating welcoming atmospheres that leave lasting impressions! We are committed to paying all team members fairly for their valuable contributions while providing opportunities for growth in the vibrant world of hotel management.

Pay: $21.55 - $25.96 per hour

Work Location: In person

Salary : $22 - $26