What are the responsibilities and job description for the Front Desk Agent position at Drift Hotel?
Front Desk Agent – Drift Palm Springs
Part-Time Positions Available
If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Palm Springs. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.
What You’ll Do
- Welcome guests and create a memorable check-in and check-out experience
- Anticipate guest needs, answer questions, and help guests navigate local dining and activities
- Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
- Handle reservations, guest communication, and folio accuracy with care
- Manage guest requests and follow through to ensure resolution
- Maintain common-area readiness, cleanliness, and vibe
- Assist with on-property retail, amenities, and delivery of guest items
- Support concierge-style needs including recommendations and trip planning
- Uphold Drift brand standards and contribute to a smooth, seamless guest journey
What We’re Looking For
- Previous hospitality or customer service experience preferred
- Strong communication and guest-relations skills
- Comfortable using technology and learning new systems
- Ability to multitask in a fast-paced, guest-facing environment
- Reliable, organized, and calm under pressure
- A genuine passion for creating great guest experiences
- Team-player energy with the ability to collaborate across departments
Why You'll Love Working at Drift
- Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO)
- A supportive, collaborative team culture
- Opportunities for growth across hotel operations
- Beautiful, design-forward work environment in the heart of Palm Springs
- Flexible scheduling for both full-time and part-time roles
- A company that values people, creativity, and a modern approach to hospitality
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Parental leave
- Professional development assistance
- Referral program
Work Location: In person
Salary : $20 - $22