What are the responsibilities and job description for the Security Shift Supervisor position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
The Security Supervisor maintains a safe and secure environment for all guests, employees, and company assets. Oversees all Security activities and employees on assigned shift. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
The Security Supervisor maintains a safe and secure environment for all guests, employees, and company assets. Oversees all Security activities and employees on assigned shift. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Ensure consistent high-quality service to all our team members and guests.
- Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
- Investigate incidents and guest complaints and produce summary report of findings.
- Review Security activities with Security Manager.
- Observe, identify, and appropriately address intoxicated guests.
- Check for and report safety hazards.
- Serve as team leader for emergency response drills and evacuations.
- Complete all government reporting.
- Monitor staffing levels to ensure budgetary compliance.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
- Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ensure satisfaction to guests.
- Follow lawful directions from supervisors.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- A high school diploma or GED equivalent is preferred.
- One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Gaming industry experience is highly preferred.
