What are the responsibilities and job description for the Assistant Casino Shift Manager position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
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The Assistant Casino Shift Manager is responsible for supporting the Casino Shift Manager by providing direct oversight of the casino floor and by serving as the Casino Shift Manager designee as needed. The individual has direct supervision of the designated table games and slot floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. The position will oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
The Assistant Casino Shift Manager is responsible for supporting the Casino Shift Manager by providing direct oversight of the casino floor and by serving as the Casino Shift Manager designee as needed. The individual has direct supervision of the designated table games and slot floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. The position will oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Build guest and team member positive relations
- Participates and conducts departmental meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Oversee daily slots and table games operations, including opening and closing duties for the assigned shift, game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demands. Ensure that games are dealt with a high degree of proficiency.
- Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed.
- Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements
- Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify Vice President of Casino, Casino Director or Casino Shift Manager of any unusual events, circumstances, missing items or alleged theft.
- Assist the Casino Shift Manager to Interview, select, train, supervise, and counsel other slots and table games employees for the efficient operation of all departmental operational functions for the assigned shift. Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.
- Other duties as assigned.
- Bachelor’s Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience.
- Previous experience managing table games operations in a similar resort setting.
- Gaming license/registration as required by jurisdiction(s)
- Ability to establish credibility and rapport with other leaders both within and outside the department.
- Strong overall knowledge of table games operations, dealing, standards, and rules.
- Ability to effectively communicate in English, both oral and written forms.
