What are the responsibilities and job description for the Payment Support Specialist II position at Bellco Credit Union?
LOCATION: Corporate DIVISION: CMXO
FUNCTION DESCRIPTION:
The Payment Support Specialist II will assist with all Payment Support department functions including the daily monitoring and processing of all ACH, Wire and Check transactions for the credit union. Understand and adhere to compliance with all relevant rules and regulations related to all electronic and check transactions. Assist with researching and resolving internal and external member requests, complaints and escalations related to department functions. Assist Reconciliation and Accounting teams with settlement and balancing of department functions.
The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing exceptional member service.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Payment Support Manager
Supervises: N/A
Contacts: Frequent contact with other credit union employees, CUSO employees and service personnel. Occasional contact with members.
QUALIFICATIONS/REQUIREMENTS:
Education: A high school diploma or equivalent required
Experience: At least 3 years of relevant work experience such as processing ACH files, wire transfers and/or check clearing required.
Skills: Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone
Ability to interpret data
Deductive reasoning skills
Extreme attention to detail to minimize risk with member and credit union data
Ability to tactfully question or actively listen to members/employees/departments to determine specific needs
Ability to work independently without supervision
Ability to multitask and perform with frequent interruption
Must possess strong communication, organizational, presentation, customer service and interpersonal skills
Detail oriented, flexible and works well within a fast-paced team environment
Demonstrates strong analytical/problem solving and time-management skills
Must demonstrate good judgment
Strong PC skills including Microsoft Excel knowledge
Knowledge of Bellco’s front-line systems
ESSENTIAL FUNCTIONS:
- Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
- Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.
- Understand and adhere to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc.
- Understand all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc.
- Make independent judgments and posts transactions to member accounts with a focus on elimination of errors. Makes sound decisions regarding members’ accounts to benefit both Bellco and the member.
- Responsible for processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations.
- Responsible for processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations.
- Responsible for processing adjustments and corrections related to electronic and check transactions.
- Responsible for requests, disputes and escalations associated with any Payment Support functions including BBB, DORA, NCUA and direct complaints.
- Handles member contact regarding errors and disputes to include processing of paperwork.
- Responsible for processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely.
- Responsible for research of wire trace recalls and wire disputes ensuring full resolution.
- Retrieve Federal Reserve check return files and process all chargeback items.
- Responsible for processing check in-clearing files and settlements daily.
- Responsible for End of Day balancing and settlement as well as assisting Reconciliation and Accounting teams with reconciliation of ACH, Wire and Check files.
- Partner with other internal departments to research and resolve processing issues related to department functions.
- Participate in partner and team meetings to provide support and expertise.
- Regular and punctual attendance.
- Management retains the discretion to add to or change the duties of this position at any time.
WORKING CONDITIONS:
Office environment
Mobility throughout department
Pay Type
Hourly
Hiring Min Rate
26 USD
Hiring Max Rate
29 USD