What are the responsibilities and job description for the Ophthalmic Field Service Technician position at Bell Ophthalmic Technology?
About Us
Bell Ophthalmic Technology is a leading distributor and service provider of sophisticated ophthalmic instruments, medical equipment, lasers, and exam lane technology. We partner with large-scale ophthalmic institutions as well as smaller regional ophthalmology and optometry practices throughout our primary Mid-Atlantic market. We proudly service and distribute top-tier equipment from industry leading manufacturers.
Position Summary
We are seeking a dedicated and technically skilled Ophthalmic Field Service Technician to join our growing team. Operating out of our main office in Westville, NJ, this role is critical to our daily operations and client satisfaction. You will be responsible for the delivery, installation, calibration, and ongoing maintenance of highly specialized ophthalmic equipment. This position requires hands-on mechanical and electrical troubleshooting, client-facing professionalism, and the flexibility to travel regionally and occasionally nationwide, sometimes for multiple days at a time.
Please note: This is a fully on-site and field-based role; it is not a remote or work-from-home position.
Key Responsibilities
● Installation & Servicing: Deliver, install, calibrate, and service sophisticated ophthalmic instruments, lasers, and complete exam lane equipment at client sites.
● Preventative Maintenance: Execute scheduled preventative maintenance visits for both large-scale institutions and regional practices across the Mid-Atlantic market.
● Field Travel & Trade Shows: Travel regionally and occasionally nationwide for service assignments, industry conferences, and trade shows. This will include occasional multi-day and overnight trips.
● Administrative & CRM: Accurately document service visits, equipment logs, and client interactions using the Microsoft Office suite and our CRM system.
● Client Relations: Act as a front-line representative of Bell Ophthalmic Technology, maintaining a highly professional appearance and delivering exceptional customer service to doctors and institutional staff.
● Office Operations: Report daily to the main office in Westville, NJ to load and unload equipment, prepare for daily routes, and coordinate with the Service Department Manager.
Qualifications & Requirements
● Education: High School Diploma or Vocational School Graduate required.
● Experience: 2 years of mechanical or electrical troubleshooting experience is highly preferred.
● Physical Requirements: Ability to safely lift and maneuver heavy equipment weighing between 85–100 lbs.
● Driving Record: A valid driver’s license with a clean driving record is strictly required.
● Technical Literacy: Strong comprehension of the Microsoft Office suite. Previous CRM experience is a major plus.
● Professionalism: Must maintain a professional appearance and communication style suitable for high-end medical environments.
Compensation & Benefits
● Base Salary: $45,000 – $55,000 per year, commensurate with experience.
● Health Insurance: Comprehensive health coverage provided after 60 days of employment.
● Retirement: 401(k) plan available.
● Paid Time Off: Two weeks of paid vacation earned after one year of continuous employment.
● Transportation: A company vehicle is provided for all regional service dispatches (Note: This is a dispatch vehicle only and not for personal take-home use).
● Expenses: All travel and miscellaneous on-the-job expenses are reimbursed weekly.
How to Apply
Interested candidates should email a current resume and cover letter directly to service@bellophthalmic.com.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $45,000 - $55,000