EWM Operations Coordinator

Introduction

An EWM (Extended Warehouse Management) key user is an operational expert who acts as a liaison between warehouse staff and IT, providing first-level support, training, and process feedback for the SAP EWM system. Their responsibilities include resolving day-to-day system issues, ensuring correct process execution, identifying needs for system improvement, and assisting with user training and documentation. This role requires a strong understanding of warehouse operations and the EWM system to bridge the gap between business needs and technical solutions.

Key Responsibilities

• First-level support: Serve as the initial point of contact for operators who have questions or problems with the EWM system and help them correct handling failures.

• User training and knowledge sharing: Train end-users on the proper use of the system, share best practices, and keep them informed about new functions and process updates.

• Issue identification and escalation: Identify system or process issues and communicate them to IT or the functional support team for resolution. They may also create support tickets and track their progress.

• Process improvement: Provide feedback from an operational perspective to help identify opportunities for improving warehouse processes and system functionality.

• Testing and implementation support: Participate in user acceptance testing (UAT) and other testing phases to validate new system configurations or updates.

• Documentation: Assist in documenting operational procedures, creating training materials, and gathering user feedback.

• Step in to back up group leaders as needed, including task assignment, performance monitoring, and issue resolution to maintain daily operations.

• Assist with coordinating and monitoring daily warehouse activities to ensure smooth execution

Required Expertise

• High School Diploma or GED required.

• 1-3 years’ experience working in a warehouse setting.

• EWM experience is a plus.

• EWM operational expertise: A deep understanding of how EWM is used for daily operations within a warehouse environment.

• Strong communication skills: The ability to communicate clearly with both warehouse staff and IT professionals.

• Problem-solving ability: The capacity to analyze and resolve system and process issues.

• Knowledge of warehouse processes: Familiarity with all aspects of warehouse management, from goods receipt to shipping.

• IT system knowledge: While not always a technical role, some knowledge of the underlying IT system is helpful for communicating with the support team.

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.