Grocery Clerk

The Belfast Community Co-op is hiring for a Grocery Clerk. The ideal candidate would be self-motivated, customer service focused, and solution oriented. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome.

Starting at $17.25 hourly, this is a full time (30 hour) position that requires early morning and weekend shifts.

Grocery Clerks balance general stocking duties with frequent internal and external customer service. A Grocery Clerk maintains a knowledge of department-specific and store-wide practices and ensures that the department is clean, and in compliance with health and safety standards. Grocery Clerks are attentive to customers and ensure that shoppers have a pleasant, friendly, efficient shopping experience.

ESSENTIAL FUNCTIONS

• Ensure that product is faced, rotated, stocked according to department procedures.
• Unload and receive deliveries.
• Stock and attractively display a well-balanced product mix, according to established department standards.
• Ensure proper placement of signage and shelf tags. Replace and request signage or tags as needed and/or directed.
• Repack and stock bulk items in an efficient manner following all sanitary protocols.
• Provide consistently excellent service to internal and external customers.
• Maintain a clean and safe work environment.

GENERAL EXPECTATIONS FOR ALL WORKERS

• Essential Functions of all Positions:
• Provides exceptional customer service to internal & external customers, both in person & via phone:
• Responds promptly and honestly to customer inquiries
• Greets customers with a smile and friendly demeanor
• Communicates respectfully
• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
• Asks for help from co-workers and provides help to customers and co-workers as needed.
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance
• Follows department procedures and SOPs

QUALIFICATIONS (knowledge, skills, and abilities)

Preferred:

• Knowledge of the Cooperative Principles and Cooperative Business model.
• Experience with natural foods co-ops

Minimum:

• Ability to lift frequently, including bending and frequent stair climbing, in a variety of temperatures
• Ability to hear and respond to intercom pages
• Strong written and verbal communication
• Demonstrated ability to perform quality customer service in person and over the phone
• Ability to work effectively as a member of a team and establish and maintain cooperative working relations with peers, employees, vendors, and the public.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship.

The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.