What are the responsibilities and job description for the Reservations Associate - Weekends position at Belden Hospitality LP?
About Belden House & Mews
A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Belden House & Mews. Created to delight and impress, Belden House & Mews is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected by a world-class team whose personalized, anticipatory intimate service is geared to providing a world class guest experience.
Who We Are
We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Belden House & Mews. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!
Main Duties
Assist guests during the reservation process.
Essential Duties and Responsibilities
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
- Promote Belden House and Mews brand-specific marketing programs. Assign reservations based on guest preferences and availability.
Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, travel agent partnerships, local attractions, directions, etc.
Know, understand, and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Can communicate well with guests.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Who You Are
You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.
You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!
You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
You are punctual and accountable. You know that responsibility and reliability are key to success.
You are a team player. When one of us succeed – We all succeed!
What We Offer:
A benefit package which includes paid time off
Free family-style meals are served twice daily when you are working.
An employee incentive program.
A culture that values learning, development, and internal promotions when appropriate.