Customer Service Representative

Job Title: Customer Service Representative

Location: Silver Spring, MD

Zip Code: 20910

Duration: 3 Months

Pay Rate: $20/hr.

Keyword's: #SilverSpringjobs; #CustomerServiceRepresentativejobs;

Start Date: Immediate

Job Description:

Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.

• Uses courteous and professional language.

• Works effectively in a team environment.

• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• High School or equivalent is preferred but not REQUIRED

• Ability to produce quality and professional written correspondence with customers"

• Ability to demonstrate and perform basic math

• Customer service orientation

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

• Commitment to providing resolution to customer issues on the first contact

• Strong English comprehension and a good command of grammar

• Top 3-5 mandatory and/or minimum requirements: Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts

• Top 3-5 desirable attributes/qualifications: Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment