What are the responsibilities and job description for the Customer Care Coordinator position at BEIS PLUMBING, LLC?
Beis Plumbing, LLC is on the hunt for a powerhouse multitasker to join our tight-knit team in Valley Park, MO as a full-time Customer Care Coordinator! We provide a competitive hourly wage and great benefits that include:
- Free health and dental insurance
- A company-matched IRA
- Paid holidays
- No evenings/weekends
- A family-friendly environment
Additionally, we make sure we celebrate individual and company achievements! If you're someone who thrives on action, organization, and creating positive experiences for others, this could be your next great opportunity.
DISCOVER WHO WE ARE
We are a family-friendly team and provide fast, high quality and reliable plumbing services to St. Louis County, Jefferson County, and St. Charles County. We are confident in our abilities to provide the highest standard of customer service when chosen as a plumbing contractor. Our customers trust us because our prices are competitive and we're always honest.
Our team is always dedicated to: Speed, Precision, and Integrity. Our founding values are apparent in every project we complete, and our work is handled with the utmost attention to safety and industry standards. We are committed to our team and the customers we serve. Our mission is to make health and safety our number one priority.
DIVE INTO YOUR DAY AS OUR CUSTOMER CARE COORDINATOR
This position works a full-time Monday through Friday schedule at our office between 7:30 AM and 4:00 PM.
As our Customer Care Coordinator, you'll be the first voice our customers hear and the key to ensuring their journey with us starts strong and stays smooth. You'll handle incoming calls, texts, and emails with professionalism and warmth, conduct customer intake, and coordinate closely with the Service Manager and technicians. With your keen eye on the schedule, you'll ensure jobs stay on track, follow up on open leads, and update Housecall Pro to keep everyone in the loop. You'll support both the office and field teams, send out estimates, schedule appointments, and keep customers informed and prepared. Whether you're monitoring GPS routes to optimize technician dispatch or assisting with special projects from the Office Manager, your attention to detail and passion for service will make every day flow seamlessly.
DO YOU HAVE WHAT IT TAKES?
- High school diploma or GED
- Ability to effectively interact with team members, vendors, and management
- Ability to work both independently and collaboratively within a team-oriented environment
- Excellent interpersonal, communication, and customer service skills
- Strong multitasking skills with the ability to manage competing priorities effectively
- Highly organized with excellent follow-through and attention to detail
- Goal-oriented mindset with a proactive approach to problem-solving
- Detail-oriented with a commitment to accuracy and quality
- A passion for customer service and a strong desire to exceed customer expectations
- Valid driver's license
If you meet the requirements listed above, don't wait-apply today! The initial application is quick, easy, and mobile-friendly.
Must have the ability to pass a background check and drug screening test.
