What are the responsibilities and job description for the Customer Care Coordinator position at Saylors Systems Heating and Air?
Saylors Systems Heating and Air is a local, family-owned HVAC company looking for an organized, dependable Customer Care Coordinator to help keep our office running smoothly and our customers taken care of.
If you’re friendly, detail-oriented, and enjoy keeping things organized when the day gets busy, we’d love to meet you!
What You’ll Do
- Answer phone calls, texts, and emails with a friendly, professional attitude.
- Schedule service appointments and installations.
- Coordinate with our technicians and keep customers updated.
- Maintain accurate customer records and paperwork.
- Assist with invoicing, payment collection, and maintenance agreements.
- Support daily office tasks and help keep things from falling through the cracks.
What We’re Looking For
- Strong communication and customer service skills.
- Organization, attention to detail, and the ability to manage changing priorities.
- Confidence using computers and learning new software.
- Dependability, initiative, and a willingness to help where needed.
- Previous administrative, scheduling, or customer service experience preferred. HVAC experience is a plus!
- Bonus points for having experience using the Microsoft suite; Outlook, Excel, Word, Sharepoint.
What We Offer
- Competitive pay based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement contributions
- Training and support from a small team where your work matters!
Ready to join the team? Apply through Indeed with your resume—we’d love to hear from you!
Pay: From $20.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20