What are the responsibilities and job description for the Call Center Representative position at Bein Ohana Agency?
BrightKey represents world-class organizations. Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.
Schedule, Benefits, & Compensation:
CSP-102726
Call Center Representative
Customer Service
Call Center
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350EPJ8vrn
Schedule, Benefits, & Compensation:
- Starting Pay Rate: $18.00 - $20.00 per hour
- Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
- Location: Annapolis Junction, MD (onsite)
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
- Stability: over 30 successful years in business
- Opportunity for Growth: BrightKey has multiple lines of business with a wide array of career paths available and offers professional development opportunities
- Positive Work Environment: high level of employee engagement and a work/life balance through set schedules, no nights or weekends required (unless otherwise noted)
- Benefits: a variety of medical insurance plans plus paid holidays and time off, and a 401k retirement program
- Experience in a professional call center environment
- Excellent customer service skills
- Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services
- Proficiency with Microsoft Word and Excel
- Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries
- Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues
- Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary
- Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering
- Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system
- Proactively identify opportunities to enhance the member experience and share feedback with the team
- Ensure compliance with organizational policies, privacy standards, and service level agreements
- Document all customer interactions and update records accurately in the database
- Collaborate with team members to ensure a seamless customer experience
- Identify and escalate priority issues to the appropriate team members or departments
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Prior experience as a professional Call Center Representative, two or more years preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle a high volume of calls and emails with professionalism and efficiency
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel)
- Compassionate and empathetic, with a genuine desire to help others
- Ability to work independently and as part of a team
- Flexible and adaptable to changing priorities and tasks.
CSP-102726
Call Center Representative
Customer Service
Call Center
Powered by JazzHR
350EPJ8vrn
Salary : $18 - $20